Still waiting for Fibre Installation !!!

Hi I was contacted on 5 December 2017 to take advantage of a fibre installation promotion which Mweb were running for the month of December. I was told that installation could take place within "2-3 days". Definitely before the holidays ie 22 December ! I have been phoning Mweb every week to find out the status and it is evident from their replies that they do not know the what is going on is as I am continuously given different information by various consultants. Last week I was told that Mweb had escalated my query to their service provider Octotel and that feedback would be given on 8 January 2018 as they were on holiday. I had to phone in again yesterday and waste 1.5 hours on the phone with no feedback. I asked to speak to a superior and was not able to. I phoned in again this morning and wasted another 40 minutes of my time on the phone and still was not able to speak to a superior. Delays are caused by *********** Mweb staff that need to follow bureaucratic procedures. All I am trying to establish is when the installation will take place ?