Still waiting for a response

REF#: ***<br> <br> I emailed Mweb on the 16th of Feb 2015 as the 15th of Jan 2015 was the last time that I sent an email regarding our ADSL line speed upgrade to 4mbps. I also requested that our ADSL billing to be moved from Telkom to Mweb.<br> <br> I was told that the moving of the ADSL line from Telkom to Mweb would take 7 -10 days, then the upgrade from 2mbsp to 4mbsp line speed would take another 7 - 10 days.<br> <br> Taking this into account, the total number of days would be 20 days at most. We are now on day 27 (23 Feb 2015), EXCLUDING weekends and I would like to know how far is this from being complete?<br> <br> If the ADSL line rental could not be moved from Telkom to Mweb why were we not informed about this?<br> <br> I have not had a response from the email I sent on 16th Feb 2015 (7 days ago) that is about this.<br> <br> I hope this can be resolved quickly.