RH
Rashid H
1 reviews | Active since Feb 2015
12 Feb 2015, 13:21
Still waiting
Since my initial report about Mweb, I received a call from a customer service consultant and a technician not long thereafter and was advised they are working on finding a resolution to the problem been experienced, but since then didn't hear anything from them again.<br> <br> I have called the call centre twice and emailed tem once over the last two days, each time I was promised that the issue will be escalated and for someone from Mweb to call me back!<br> <br> Still waiting... for feedback.
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Replies (1)Mweb's replyOfficial
12 Feb 2015, 13:41Hello rashidhoosen,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant this matter has now been addressed, he explained that this has been escalated and currently it is being investigated
We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant this matter has now been addressed, he explained that this has been escalated and currently it is being investigated
We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply12 Feb 2015, 13:41
Official
Hello rashidhoosen,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant this matter has now been addressed, he explained that this has been escalated and currently it is being investigated
We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant this matter has now been addressed, he explained that this has been escalated and currently it is being investigated
We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
