EP
Erna P
1 reviews | Active since Mar 2024
13 May 2026, 11:41
Still trying to cancel Mweb contract with no success!
And the saga continues. After the last message from Mweb that they would escalate the matter I get a quick missed call, rang twice only, followed by an SMS to phone them on an 087 number, which I did. Needless to say, after numerous options to get to the correct division I am caller number 5 in the queue, just hanging out to dry... This is a fruitless exercise and Mweb is still not owning up by coming back to me so I can cancel my contract. Why is it that while they delay the matter as far as they can we are still liable to pay them? Nice way of getting clients to pay indefinitely ...
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
13 May 2026, 11:51Hi Erna,
Thank you for taking the time to share this update. Being told a matter is escalated, then receiving a missed call followed by another long wait in a call queue is understandably exhausting, especially when you are trying to cancel and feel the process is being drawn out. We can clearly see why this has left you feeling frustrated and questioning accountability.
To address this properly, we’ve arranged for our Finance Team to reach out directly to review the account, address the outstanding billing concerns, and finalise the cancellation process with clear ownership.
If you need to any further helo, you’re welcome to reach out via a direct message on Hello Peter, and we’ll continue assisting.
Kind regards,
Mweb Team
Thank you for taking the time to share this update. Being told a matter is escalated, then receiving a missed call followed by another long wait in a call queue is understandably exhausting, especially when you are trying to cancel and feel the process is being drawn out. We can clearly see why this has left you feeling frustrated and questioning accountability.
To address this properly, we’ve arranged for our Finance Team to reach out directly to review the account, address the outstanding billing concerns, and finalise the cancellation process with clear ownership.
If you need to any further helo, you’re welcome to reach out via a direct message on Hello Peter, and we’ll continue assisting.
Kind regards,
Mweb Team
Mweb's reply13 May 2026, 11:51
Official
Hi Erna,
Thank you for taking the time to share this update. Being told a matter is escalated, then receiving a missed call followed by another long wait in a call queue is understandably exhausting, especially when you are trying to cancel and feel the process is being drawn out. We can clearly see why this has left you feeling frustrated and questioning accountability.
To address this properly, we’ve arranged for our Finance Team to reach out directly to review the account, address the outstanding billing concerns, and finalise the cancellation process with clear ownership.
If you need to any further helo, you’re welcome to reach out via a direct message on Hello Peter, and we’ll continue assisting.
Kind regards,
Mweb Team
Thank you for taking the time to share this update. Being told a matter is escalated, then receiving a missed call followed by another long wait in a call queue is understandably exhausting, especially when you are trying to cancel and feel the process is being drawn out. We can clearly see why this has left you feeling frustrated and questioning accountability.
To address this properly, we’ve arranged for our Finance Team to reach out directly to review the account, address the outstanding billing concerns, and finalise the cancellation process with clear ownership.
If you need to any further helo, you’re welcome to reach out via a direct message on Hello Peter, and we’ll continue assisting.
Kind regards,
Mweb Team
EP
Erna P's updateReviewer Update
13 May 2026, 14:42Thank you Mweb for following through on your promise! I received the phone call just now with a very professional and friendly lady sorting out the whole issue on the phone. The personal touch wins this round by far over AI ;)
EP
Erna P's update13 May 2026, 14:42
Reviewer Update
Thank you Mweb for following through on your promise! I received the phone call just now with a very professional and friendly lady sorting out the whole issue on the phone. The personal touch wins this round by far over AI ;)
Mweb's replyOfficial
13 May 2026, 14:58Hi Erna, thank you for sharing this, we’re really glad to hear the issue was finally resolved and that the call made such a positive difference for you. Having someone take ownership of the matter, explain things clearly, and resolve it directly can make all the difference, especially after a frustrating wait. It’s good to know the personal interaction helped restore your confidence and brought everything to a proper resolution. We also take your feedback on board regarding the importance of speaking to a real person when it matters most. Striking the right balance between efficiency and personal support remains a key focus for us. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply13 May 2026, 14:58
Official
Hi Erna, thank you for sharing this, we’re really glad to hear the issue was finally resolved and that the call made such a positive difference for you. Having someone take ownership of the matter, explain things clearly, and resolve it directly can make all the difference, especially after a frustrating wait. It’s good to know the personal interaction helped restore your confidence and brought everything to a proper resolution. We also take your feedback on board regarding the importance of speaking to a real person when it matters most. Striking the right balance between efficiency and personal support remains a key focus for us. Kind regards,
The Mweb Team
The Mweb Team
EP
Erna P's updateReviewer Update
13 May 2026, 14:59You deserve 5 stars now ;)
EP
Erna P's update13 May 2026, 14:59
Reviewer Update
You deserve 5 stars now ;)
Mweb's replyOfficial
13 May 2026, 15:23Hi Erna,
Thank you so much the positive rating. We’ll keep building on this level of care and follow‑through to ensure future interactions deliver the same confidence and reassurance.
Kind regards,
Mweb Team
Thank you so much the positive rating. We’ll keep building on this level of care and follow‑through to ensure future interactions deliver the same confidence and reassurance.
Kind regards,
Mweb Team
Mweb's reply13 May 2026, 15:23
Official
Hi Erna,
Thank you so much the positive rating. We’ll keep building on this level of care and follow‑through to ensure future interactions deliver the same confidence and reassurance.
Kind regards,
Mweb Team
Thank you so much the positive rating. We’ll keep building on this level of care and follow‑through to ensure future interactions deliver the same confidence and reassurance.
Kind regards,
Mweb Team