PS
Pieter S

1 reviews | Active since Dec 2016

12 Dec 2016, 15:39

Still The Worst ISP by far!!

<p>So, as a follow up on my previous complaint on the 5th of December. We were told that a 4MB line is apparently not adequate to watch movies and play online games at the same time. The line continues to drop, speeds continue to vary. Today we again, phone the call centre to complain about the line that is, again, extremely slow and because it drops frequently. We were told we are lucky that it only dropped 3 times today!! We must take the router to one of our family members and go and test it there. We have only had this thing for THREE WEEKS!!! Please MWEB, come and remove your router from my property and cancel the contract, at NO COST. I really do not want to do business with you any further.</p>

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Replies (1)
Mweb
Mweb's reply12 Dec 2016, 16:20
Official

Good day Pieterslabberts

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain in contact with the account holder until this has been resolved.

Kind regards
MWEB Client Services

Best regards,