STILL not a happy customer

After enduring a frustrating few months with my ADSL line, and having MWEB and Telkom blame each other, I decided that enough was enough and I made the call to cancel my internet.

The MWEB employee convinced me that it will be for my own good to not cancel with MWEB, but rather just upgrade to LTE. I told him to just give me a minute to decide, as I have already decided to move to a different ISP. I phoned back and he was busy on the line, so they took my number and he phoned back. I confirmed that I would like to accept the offer. I could not wait for the 5 - 10 business day to be over for the delivery of my router (usually even sooner, as I was informed).

Today is day 7 and I have heard nothing from the courier, so I phoned to find out what's going on. I was sadly informed that there is no record of an upgrade to LTE and that the only thing reflecting on the system is my initial call after which I asked to give me a minute to decide.

When I made the choice that day to stay with MWEB, I decided to give you the benefit of the doubt, that maybe my frustration with the ADSL should be directed to Telkom only, and that I might receive better service if I remove Telkom from the situation. I am profoundly disappointed in the service that I have received, and this is unfortunately backed up by the last few months of continuous bad service.

I was told that someone will give me a call tomorrow morning and I will listen to what they have to say, however, my condition is that I still receive my router by next week Thursday as that is day 10. If this is not the case, I am not interested in being a MWEB customer.