Still no service from Mweb since 08 Oct but account was debited end of Sept

I have attempted and failed numerous times to have my connectivity issue resolved by Mweb since my connection was suspended in 08 October. We're going towards month end and I had a total of 7 days of connectivity this month. Mweb already debited my account but have been so slow in resolving my query.

When I called last week, I was informed the matter had been escalated to fibre department and would take 48 hours to resolve. The 48 hours ended on Monday 21/10 and still no communication from Mweb regarding this matter. I got in touch with Vumatel who advised that Mweb cancelled all my service orders and for the connectivity to be reinstated, Mweb would need to register a new work order.

Since calling in and spending hundreds on airtime while on hold with Mweb sales department, I am still without connectivity and there's zero communication to-date, neither telephonically not via email, as promised.

This is highly disappointing considering no notification was provided to me regarding suspension and reasons thereof.

Can someone get in touch with me as a matter of urgency. I am of the view that Mweb needs to be reported to the Connsumer Consumer Complaints Commission as well as ICASA for their deplorable service and handling of this matter in general.