MO
Marietjie O
1 reviews | Active since Nov 2024
07 Apr 2026, 08:40
Still no internet!!!!
Still no internet!!!
Good day
I would like to formally lay a complaint re disconnection of an up to date account.
Mweb informed Vuma to cancel our line due to non payment.
Our account is up to date. Debit order went off on last day as per usual.
I have been struggling since 7h30 yesterday morning to sort this out.
Telephone lines are a mess. No one responds on live chat.
We now had to pay a reconnection fee of R249 for a mistake made by MWEB.
This is unacceptable. TCF???
Not to mention the inconvenience of being without internet.
X***0 confirmation of recapture Mweb: Activation request MWB***9
Regards Oosthuizen ***
Helpful (0)
Replies (9)0
Replies (9)MO
Marietjie O's updateReviewer Update
07 Apr 2026, 08:44It came back on Thursday for a while. The app shows zero active products and a new order proviosioning. This for an existing customer that simply had to be reconncted. Worst service ever. You simply can't get hold of anyone. Please urgently escalate. 7 days without internet that we paid for.
MO
Marietjie O's update07 Apr 2026, 08:44
Reviewer Update
It came back on Thursday for a while. The app shows zero active products and a new order proviosioning. This for an existing customer that simply had to be reconncted. Worst service ever. You simply can't get hold of anyone. Please urgently escalate. 7 days without internet that we paid for.
Mweb's replyOfficial
07 Apr 2026, 10:13Good morning, Marietjie,
Thank you for sharing your experience. We completely understand how frustrating and inconvenient this has been, especially being without internet for 7 days despite your account being up to date. The delays and difficulty in reaching support are not the experience we want for our clients, and your feedback is very important to us.
We have escalated your case to the team that handles Vumatel reconnections and requested that they urgently follow up on your account. They will review the matter and provide feedback directly to you via email as soon as possible.
We truly appreciate your patience while this is being addressed. If you require any further assistance in the meantime, please send us a direct message on Hello Peter so we can support you promptly.
Warm regards,
Mweb Team
Thank you for sharing your experience. We completely understand how frustrating and inconvenient this has been, especially being without internet for 7 days despite your account being up to date. The delays and difficulty in reaching support are not the experience we want for our clients, and your feedback is very important to us.
We have escalated your case to the team that handles Vumatel reconnections and requested that they urgently follow up on your account. They will review the matter and provide feedback directly to you via email as soon as possible.
We truly appreciate your patience while this is being addressed. If you require any further assistance in the meantime, please send us a direct message on Hello Peter so we can support you promptly.
Warm regards,
Mweb Team
Mweb's reply07 Apr 2026, 10:13
Official
Good morning, Marietjie,
Thank you for sharing your experience. We completely understand how frustrating and inconvenient this has been, especially being without internet for 7 days despite your account being up to date. The delays and difficulty in reaching support are not the experience we want for our clients, and your feedback is very important to us.
We have escalated your case to the team that handles Vumatel reconnections and requested that they urgently follow up on your account. They will review the matter and provide feedback directly to you via email as soon as possible.
We truly appreciate your patience while this is being addressed. If you require any further assistance in the meantime, please send us a direct message on Hello Peter so we can support you promptly.
Warm regards,
Mweb Team
Thank you for sharing your experience. We completely understand how frustrating and inconvenient this has been, especially being without internet for 7 days despite your account being up to date. The delays and difficulty in reaching support are not the experience we want for our clients, and your feedback is very important to us.
We have escalated your case to the team that handles Vumatel reconnections and requested that they urgently follow up on your account. They will review the matter and provide feedback directly to you via email as soon as possible.
We truly appreciate your patience while this is being addressed. If you require any further assistance in the meantime, please send us a direct message on Hello Peter so we can support you promptly.
Warm regards,
Mweb Team
MO
Marietjie O's updateReviewer Update
07 Apr 2026, 10:32The fault is not with Vuma as they activated on Thursday. It's with Mweb that shows proviosioning. Like a completely new order.
MO
Marietjie O's update07 Apr 2026, 10:32
Reviewer Update
The fault is not with Vuma as they activated on Thursday. It's with Mweb that shows proviosioning. Like a completely new order.
MO
Marietjie O's updateReviewer Update
07 Apr 2026, 12:30Can a human being please phone me. Received email to say activated but orange light on router
MO
Marietjie O's update07 Apr 2026, 12:30
Reviewer Update
Can a human being please phone me. Received email to say activated but orange light on router
MO
Marietjie O's updateReviewer Update
07 Apr 2026, 12:30Tried phoning and live chat. Once again number 30 in the queue and no response on live chat.
MO
Marietjie O's update07 Apr 2026, 12:30
Reviewer Update
Tried phoning and live chat. Once again number 30 in the queue and no response on live chat.
MO
Marietjie O's updateReviewer Update
07 Apr 2026, 13:16Its the router that now has an orange light which means still no internet
MO
Marietjie O's update07 Apr 2026, 13:16
Reviewer Update
Its the router that now has an orange light which means still no internet
Mweb's replyOfficial
07 Apr 2026, 14:44 Hello there. Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply07 Apr 2026, 14:44
Official
Hello there. Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.Kind regards,
The Mweb Team
The Mweb Team
MO
Marietjie O's updateReviewer Update
09 Apr 2026, 09:56Good day
Please cancel our service and arrange for refund of reconnection fee of R249
We found another service provider
Still no internet with you since last week
Please cancel our service and arrange for refund of reconnection fee of R249
We found another service provider
Still no internet with you since last week
MO
Marietjie O's update09 Apr 2026, 09:56
Reviewer Update
Good day
Please cancel our service and arrange for refund of reconnection fee of R249
We found another service provider
Still no internet with you since last week
Please cancel our service and arrange for refund of reconnection fee of R249
We found another service provider
Still no internet with you since last week
Mweb's replyOfficial
09 Apr 2026, 10:39Good morning, Marietjie,
We completely understand your frustration with not having internet since last week, and we’re genuinely disappointed to hear that you wish to cancel your service. We appreciate the time you’ve taken to share your concerns.
Our Onboarding Team has been attempting to reach the account holder to assist with getting your connection up and running, but unfortunately, they haven’t been able to make contact. If you could provide alternate contact details, we would be happy to try again and resolve the issue.
Kind regards,
Mweb Team
We completely understand your frustration with not having internet since last week, and we’re genuinely disappointed to hear that you wish to cancel your service. We appreciate the time you’ve taken to share your concerns.
Our Onboarding Team has been attempting to reach the account holder to assist with getting your connection up and running, but unfortunately, they haven’t been able to make contact. If you could provide alternate contact details, we would be happy to try again and resolve the issue.
Kind regards,
Mweb Team
Mweb's reply09 Apr 2026, 10:39
Official
Good morning, Marietjie,
We completely understand your frustration with not having internet since last week, and we’re genuinely disappointed to hear that you wish to cancel your service. We appreciate the time you’ve taken to share your concerns.
Our Onboarding Team has been attempting to reach the account holder to assist with getting your connection up and running, but unfortunately, they haven’t been able to make contact. If you could provide alternate contact details, we would be happy to try again and resolve the issue.
Kind regards,
Mweb Team
We completely understand your frustration with not having internet since last week, and we’re genuinely disappointed to hear that you wish to cancel your service. We appreciate the time you’ve taken to share your concerns.
Our Onboarding Team has been attempting to reach the account holder to assist with getting your connection up and running, but unfortunately, they haven’t been able to make contact. If you could provide alternate contact details, we would be happy to try again and resolve the issue.
Kind regards,
Mweb Team