Still NO INTERNET after replacement router was received, cannot get through on telephone to discuss this wit Technical

We received a faulty router and a replacement router were send, but after struggling for another hour to have our Tech guy to install it, we are still struggling with no connection. Cannot phone the call centre to talk to the technical department because they do no answer the phone. Struggling to resolve our Fibre connection since the 22nd May - Mweb is easy to sign you up, but now we cannot talk to anyone. Phones do not get answered and emails rep**** after 24-48 hours. This is pathetic!! Sales Representative gets copied in all emails and he does not even try to assist, just ignore the emails

WE GOT THE REPLACEMENT ROUTER, THERE IS A GREEN LIGHT BUT STILL NO CONNECTION (ACTIVATION) OF THE INTERNET….

PLEASE PHONE URGENTLY TO TRY AND RESOLVE THIS!!!!!

THIS MAKES US TO REGRET THAT WE HAVE CHOSEN WEB AFRICA - TO SAY THE LEAST