STILL NO FIBRE! Worse service! Not a word from either Mweb or Vumatel

What a complete and utter nightmare! Mweb you have disappointed me! I finally make the decision to change from ADSL to Mweb fibre. The level of incompetence and lack of service is beyond a joke. The miss communication and complete lack of care & service is disgusting. This was not what I expected from Mweb. I am now sitting with a box and modem that don’t work, waiting for Mweb and Vumatel to fix their mistake! It is actually shocking that they think this kind of thing is okay! Over four hours to install the box and modem and then I’m told the installation is faulty and has to be redone. Mweb have “escalated” the matter and Vumatel seem to be quite casual about the whole thing. I am told by other fibre customers it was a nightmare for them too! What’s more I’m expected to pay for the installation now? After they messed it up and now I sit over a week later with no fibre, waitibef for someone to call me from Mweb or Vumatel to fix this. I am told my case has been escalated, it seems these “escalations” just “escalate” and here I sit! Am I supposed to feel better because my case has been escalated? No MWEB after over 20 years as a customer, you need to go the extra mile. I am so angry and shocked that you guys feel it’s okay to treat your customers like this! I am now back from my trip and still, no one from either Vumatel or Mweb have called me to set up an appointment to come fix the mess they made. No one wants to take responsibility, only I’m told it takes 2 weeks to get connected.... this wasn’t communicated to me, so now over a week is wasted, cables installed are faulty, how much longer do I wait for this “amazing fast” fibre??