1 reviews | Active since Aug 2023
Still NO feedback or assistance from MWEB despite numerous calls from my side.
So i last spoke to someone from MWEB last week who told me to date NO-ONE had bothered to listen to the phonecall on the 1st October at 7.20am and she assured me someone would listen to it and get back to me by close of business on Monday the 20th April 2026, i was given a reference number MWB***4, why is it that Mweb refuses to listen to the recording and see that an official cancellation was done? Is Mweb scared to realize they made a mistake and hoping that i will just leave it? I have already been threatened with being handed over for collection and my name black listed on the credit bureau, this problem is not going away unless MWEB takes accountability and actually investigates the matter, addresses the mess up and resolves it in an honest fashion. It is unacceptable that i have to continue to contact Mweb after numerous failed promises to get back to me. PLEASE RESPOND with a resolution now?
We understand how distressing this situation has been, particularly after repeated assurances that the call recording would be reviewed and feedback provided, while the matter remains unresolved and has now escalated to threats of collections and credit listing. We recognise the seriousness of this and the frustration caused by the lack of follow-through.
Please be assured that this matter has now been escalated to our Finance Team for an urgent and comprehensive review of the account. This includes assessing the call recording from 1 October at 7:20am linked to reference MWB***4, as well as verifying the cancellation status and ensuring the account is handled correctly. The Finance Team has been requested to provide direct feedback to you once their review is complete, with clear next steps toward resolution.
Your feedback regarding the repeated lack of accountability and communication has been noted and will be shared with our Service Quality Team for review and improvement, as this experience does not align with the standards Mweb aims to uphold.
Should you need to follow up or provide any additional information, please continue engaging with us via direct messaging on Hello Peter, and we will ensure this matter remains actively monitored until it is resolved.
Kind regards,
Mweb Team
We understand how distressing this situation has been, particularly after repeated assurances that the call recording would be reviewed and feedback provided, while the matter remains unresolved and has now escalated to threats of collections and credit listing. We recognise the seriousness of this and the frustration caused by the lack of follow-through.
Please be assured that this matter has now been escalated to our Finance Team for an urgent and comprehensive review of the account. This includes assessing the call recording from 1 October at 7:20am linked to reference MWB***4, as well as verifying the cancellation status and ensuring the account is handled correctly. The Finance Team has been requested to provide direct feedback to you once their review is complete, with clear next steps toward resolution.
Your feedback regarding the repeated lack of accountability and communication has been noted and will be shared with our Service Quality Team for review and improvement, as this experience does not align with the standards Mweb aims to uphold.
Should you need to follow up or provide any additional information, please continue engaging with us via direct messaging on Hello Peter, and we will ensure this matter remains actively monitored until it is resolved.
Kind regards,
Mweb Team