Still no feedback on fault logged 2 months ago keep passing the buck

still no internet connection after 2 months.I have been calling the mweb technical department on a daily basis to assist with my issue but still no internet connection. Fault logged 1 December 2017 technician comes out 13 January 2018 plugs in a laptop and informs me he is going to the exchange point.Never to return and the fault is still present if not worst than before. I have tried to contact on there facebook page also query the fault on there website but still no reply or feedback. I was always told that mweb manage your line and rental account but seems i am still getting pushed from pillar to post as mweb keep passing the buck on telkom and the telkom technician who came out initially states mweb need to reset the port. at the day we the customer are still left in the dark as to the progress of the fault and further more keep paying for a product that is not working. Bad service from mweb keep saying there hands are tied but there hands are open when receiving monthly payments.