Still no feedback from mweb worst ISP on the market

After almost 2 months with the fault still open no feedback from mweb technical support. Still no feedback regarding the line fault. Mweb keep blaming telkom and keep waiting for them to assist and constantly "escalate" the matter but to no avail. keep telling me they have requested a technician to come out but no shows. why blame telkom when we pay you the service provider to handle these issues efficiently. whats the use paying for a service that does not work. I say cut out the middle man Dont even waste your time trying to get hold of a area manager as there are none. Dont bother calling the tech support team as i have spent R450 just holding on the line to try get feedback regarding my fault to no avail. Mweb seem keen on saying what they offer and advertise all over but when it comes to helping the paying customers out they are terrible and ***********. Mweb I have now cancelled my services Please tell me when my line issue is fixed. regards