Still no feedback from Mweb Nearly 2 months without internet

Mweb have still not responded to any emails or query’s I have submitted. I have spent a huge amount of money on cell phone calls trying to get hold of the technical support team to find out what is going on with my internet service. Only to be told they have escalated the matter. But still no sms or emails with the progress of the fault.I have logged the fault on the 1 December 2017 technician comes out on 13 January does nothing then leaves to go to the exchange and does not return. System is still not working. And now the phone line has gone down. Shocking service from Mweb who claim to manage your line at telkom but it seems you pay Mweb for no reason because the wait time is the same. Then I was told and threatened to be charged a call out fee which I don’t really care as I want my internet back. I have even gone to the extent of buying another lte router to carry on with work as the Mweb line is u reliable and unstable. What do I do in this situation