STILL NO CONECTION AFTER PAYMENT

I made a payment on the 23 August and called Mweb to reconnect me. They assured me that reconnection will take 24 to 48hrs. On Monday 26 August still no connection on WFI. Husband called again and they said it shows that the wfi is active and they will escalate it. It's Thursday and still no connection when called again was told that the account is not active. After numerous of calls, different *********** agents no one can give me an answer to what is going on with my account . Pathetic service with *********** agents