still no adsl after a month

my fiance went on to the mweb website to get us adsl. we received the router about 3 days after. we did this on the 10th of august 2015. till now the adsl is not working. we keep calling mweb as we get no feedback from them what so ever. i called telkom even to find out what going on and i was told mweb must escalate the problem. called mweb last week and the one lady said that the line should have been sorted out over 24 days ago. then we called back a week later, the lady told us that it will take 3 months now. <br> no one ever told us that this would take 3 months from the start... its the worst service i have ever had in my life.