Still Being Charged Months After Cancellation – ********* and Frustrating!

In April 2025, I cancelled my MWEB internet service. I paid the cancellation fee in full, returned the router, and followed every step of their cancellation process. Despite this, MWEB continues to charge me month after month, even though the service is no longer active.

I have: • Paid the required cancellation fee • Returned the router (which MWEB collected) • Sent multiple emails and made countless calls • Blocked the debit order through my bank

Yet MWEB still finds a way to take money from my account, now using something called a “service agreement” or “DebiCheck RTD” — completely unacceptable.

To make things worse, I’m now being charged penalty fees for funds that were deducted without my permission. This is *********, and MWEB’s customer service has been unresponsive and ineffective.

I have now filed an official complaint with ICASA and my bank’s ***** division. If this is not resolved immediately, I will consider legal action and continue to expose this unjust treatment across all platforms.

This is not how loyal customers should be treated. I demand a full refund of all charges after cancellation and written confirmation that my account is CLOSED.

#MWEBFail #DebiCheckAbuse #StopMWEB***** #ICASAComplaint #*********Billing