Still amazingly terrible service - billing

What an absolute Sh$% show. The worst service I have ever experienced. One would think that you would get better over time or change your terrible habits of just transferring.. but no. Go through to sales and it's a flash though. My mother in laws internet isn't working so she asked me to contact mweb to help her as I use to work there many moons ago. Call billing and on hold for atleast 20 min. Finally speak to some gut by the name of Waleed or Harleed, that tells me all is active but they will need to do a diagnostic, would I mind holding 2 seconds while HE does this. Sure, no problem. Only to find out that with out telling me, the Muppet has transfered me to tech support. Not a word of a lie, 30min later (so nearly a hour on the phone) I had to put down as I have other work to do. You guys are seriously pathetic, pretty sure soon "if someone else doesn't bail you out and buy you over" you will close down.