Stick to your word!!!

Worst experience ever! Made contact on Monday 25 November '24 to downgrade services, spoke to Brenda and was advised that all would take place from 1 December '24. At 17H30 had no services whatsoever, made contact with the technical dept. and was advised that this can happen with the changes that take place, but they would do me a favour and re-connect my services. I called again on Tuesday to find out a few details as I felt that Brenda had not been transparent with the details given on Monday. Received a call back from retentions manager Cindy Moosa who had advised that what I had experienced was the exception to the rule and that the changes had been effected and my account had been credited for the change in service and the amount already paid and due to the inconvenience would credit the first months' subscription. Not two minutes later I received a call from Brenda, who was very confrontational and advised that the technical dept. **** and that the issue was due to Vumatel as they had issues from 16H00 on Monday and that it was not their problem. Well, the full month's subscription at the old fee was charged before the actual agreed date. Now when I call on a Saturday to cancel the service due to ********* behavior and dishonesty you can't even do that as the department is closed.