LH
Lyndi H

1 reviews | Active since Jun 2012

25 Feb 2015, 11:13

*****ing my money

In December i received a call from a consultant who wanted to sell the mweb adsl product to me. I mentioned that i was not happy with the service from Telkom but first needed to contact them to cancel my rental.<br> The consultant was so eager that they offered to do this on my behalf and mentioned that it would be immidiately cancelled. This already was a load of **** as you need to give Telkom 30 days notice. They told me that they would complete my application and no monies would be deducted from my account until i activate the adsl line at my home. They deducted a whopping R 399 in month one and when i phoned to query this they said someone would get back to me as this was not right and i did not give them permission to do this. Nevertheless no one has called me and they took of R 199 again from my bank. I am going to sue the **** out of these jokers.<br> Who gives them the right to deduct money from my account without me signing anything and also not activating my account. To top it all off, i just get a call from another idiot trying to sell me a mweb adsl line. Me thinking that this is the call where they refund my money ends up they just want to ***** more. i want my money back!!!!

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Replies (1)
Mweb
Mweb's reply25 Feb 2015, 14:21
Official
Hello Lynz81,

Thank you for taking the time to raise your concerns.

Our customer care representatives have tried making contact with you via telephone and we were unsuccessful in our attempt.

The query has been escalated to our Sales team to assist, we should be in contact with you in due course.

Please bear with us during this time.

Kind regards
MWEB Client Services