JB
Johannes B
1 reviews | Active since Feb 2015
04 Feb 2015, 11:09
*****ing my money
I sent a mail on the 14/11/2014 to [Email Removed] to cancel my service as I no longer required it.<br> <br> I was billed end of Nov which is understandable as this is notice<br> <br> The problem is they deducted Dec and Jan<br> <br> Mweb if your staff is *********** to follow instructions given to them per mail, please do not make it the customers problem for your staff incompetence<br> <br> I want my money for Dec and Jan refunded ASAP<br> <br> Total R400
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Mweb's replyOfficial
04 Feb 2015, 12:39Hello bothajh6,
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, however we have escalated your query to the relevant department to further investigate.
We will remain in contact with you until the matter is closed.
Kind regards
MWEB Client Services
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, however we have escalated your query to the relevant department to further investigate.
We will remain in contact with you until the matter is closed.
Kind regards
MWEB Client Services
Mweb's reply04 Feb 2015, 12:39
Official
Hello bothajh6,
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, however we have escalated your query to the relevant department to further investigate.
We will remain in contact with you until the matter is closed.
Kind regards
MWEB Client Services
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, however we have escalated your query to the relevant department to further investigate.
We will remain in contact with you until the matter is closed.
Kind regards
MWEB Client Services