*****ing from their own customers

Been with mweb for as long as I can Remember. Over the past couple of years have constantly been phoning them about not receiving the speed I'm paying for and they have never been able to sort out the problem. The general response is that my modem was the problem. We tested various modems and it was established after I spend money on a new modem that it was not the problem. Over the past year, they now shifting the blame onto Telkom. Telkom has been to my premises on a few occasions and showed me 1st hand that there was no problem with the line or equipment!(this was done via testing the line and equipment via their network.) I am paying for 20 Mbps but testing and monitoring it daily I am getting between 5 and 13mbps. The worrying factor is that this has been a constant problem now for a few years and they have no interest in finding a solution and basically forcing me to move to a more competent service provider.