STAY FAR AWAY FROM MWEB

I feel compelled to inform everyone to stay far away from Mweb. I have been struggling with Mweb since 7 March. To refund my money and come to collect their router. They delivered a router on the 21st Feb 2025 and proceeded to deduct money from my account on the 25th Feb but to date no fibre has been installed. Calling them is a waste of time and money, they also have this option of being able to chat and log queries with their consultants, I think I have over 10 queries but no response. On the 9th of March , two days after the deadline for installing fibre I sent a cancellation email and I got a automated response but nothing else after that. On the 25th of March I escalated the matter to the ISPA, they then sent them an email to which their response was to send me an sms stating that my order was cancelled. Nothing about collecting their router and nothing about my refund. They then sent a vague email to the ISPA talking about invoices. Nothing about collecting the router, nothing about my refund. On the 11th of April I received an email from the ISPA stating that they are also now ignoring them on the matter. So please STAY FAR AWAY from MWEB