KF
Kevin F

1 reviews | Active since Mar 2009

15 Feb 2016, 09:56

Stay FAR away from MWEB!!

You can be assured that I will be terminating my month to month contract with you in the next few days. Seeing as I have paid for the month already, I will utilise whats left of my CAPPED (Uncapped) account, which you saw fit to throttle within the 1st week of me going over to you. No notification, no emails, no nothing - you just simply went ahead and throttled me, when I was FAR under your acceptable use policy's \cap\". I'm also not happy with the fact that I am forced to agree to a debit order to pay you when all my other accounts get paid by myself via EFT. Telling me that there will be consequences to me cancelling only makes me more angry, and I will gladly resort to social media to warn your existing and possible future clientele to stay far away from you. Keep your bandwidth and your non-existent customer service, enforce your policies and procedures on your own staff, and accept the fact that you have lost a customer - for good. There are many service providers offering the same and more than what you do. Just browsing the net, seeing all the negativity surrounding MWEB says it all - I should never have tried MWEB to begin with."

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Replies (1)
Mweb
Mweb's reply16 Feb 2016, 10:33
Official
Hello adio,

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed. Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.

Please do not hesitate to contact us should you require any further assistance.

Kind regards
MWEB Client Services

Best regards,