Stay away - ********** Service

- Had my fiber installation completed last week - Phoned MWeb to activate, I was told it takes 23-48 hours, fine, that time has long passed, very long, I phone in again for the 5th time, only to be told that they are escalating the issue, it is the Installation company that has not activated (lies because they have been to my house 3 times already and have proof that they activated last week already). - Getting through their call centre is a mission, the Agents also seem to work on a tick box approach, absolutely no sense of urgency whasoever. - I have stayed for over a week without internet and have spent R800 already to buy daily data. - I phoned in to cancel this morning only to be told that they will bill me for the router, what nonsense is that? Billed for a Router that I have not used, this I am ready to take on.

Who will take accountability for the inconvenience, additional costs and the poor service that I have received? Please do yourself a favour and stay away from Mweb. Rather use a reputable service provider that we all know.