Stay away from Mweb LTE-A

Good day,

So i have an open ticket with Mweb, it is about 5-6 months old. I have the Rain LTE-A product from them, they guaranteed that this product will give me 10mb speed minimum if i fall in the coverage area. (Which i do)

Long story short is that i am finally fed up with their bad service, the product not even delivering 1mb speeds 80% of the time and that they never get back to you, all you get is an sms that says they are investigating...(Are they really?)

This has become a joke, and i have spoken to supervisors, managers who all assured me they will keep me informed and fix the issue. The technicians, managers and supervisors are horrible !!! The only time you actually do your job is when you sign on a new customer, from there you are on your own so better hope your product works as intended.

I have done speed tests, i have sat with the technician on the phone for about 30 minutes testing away and nothing... I understand that Rain is a 3rd party provider, but are you telling me that it takes 6 months to get an answer from them? (Then again what customer waits 6 months without cancelling, either i'm the idiot or you are....)

I know this review wont bare fruit, as the message has come accross that the ISP is overloaded and i have to cancel if i am not happy.. (An actual Mweb agent told me this)

Pathetic excuse for a company, pathetic customer care, pathetic service and just overall a joke.