STAY AWAY FROM MWEB

Absolutely disgusted by the service, or lack there of, that I am receiving from this company!!!!!!!! I have recently moved into a new home and require an internet line. The previous owners informed me that they had tried tirelessly to cancel their Mweb services and had given up trying as it was an impossible task, I was therefore unable to approach other service providers as they require a cancellation reference number. I was informed by a call center agent that my only available choice was to stay with Mweb and do a change of ownership (This is ******ion in my mind as people are forced to stay with a useless service provider, with no choice in the matter.) so we began the process of trying to change ownership. I would like to bring to your attention that the current account holder has relocated to England, is 85 years old and is not in good health. The man is unable to access his iAfrica account and cannot scan documents, he has asked myself to please help him as I will be taking over the account. I have been told a different story from each of your consultants I have spoken to and no one is willing to help. I have been told everything from; they will not process the change unless it comes from the current account holders iAfrica account, to it does not matter which email it comes from. Yesterday I was told a manager would call me before close of business, I am still waiting for the call! Get your act together cancel the line, or change the ownership! You are holding people ransom and happily taking money for it! To anyone wanting to sign up with Mweb for your own sanity PLEASE STAY AWAY!!!!