STAY AWAY FROM MWEB

I hereby lodge a formal complaint regarding the continued and unauthorized debiting of my account by MWEB, despite my full compliance with all cancellation requirements.

I have duly paid all applicable cancellation fees and submitted proof of payment to MWEB via email. Furthermore, I returned all equipment, including the routers, in accordance with the prescribed process and provided verifiable proof of return. As such, I have fulfilled all contractual obligations required for the lawful termination of my service agreement.

Notwithstanding the above, I note with serious concern that MWEB has once again debited my account as of today. This deduction is unauthorized, unjustified, and constitutes a breach of the agreed cancellation terms. Repeated deductions following confirmed cancellation raise significant concerns regarding MWEB’s billing practices, which appear inconsistent, arbitrary, and lacking in transparency.

Should these unauthorized debits persist, I reserve my right to pursue further action, including but not limited to:

Initiating a formal dispute with my banking institution;

Lodging a complaint with the relevant regulatory and consumer protection authorities;

Seeking legal recourse for the recovery of funds and any associated damages.

I hereby demand an immediate investigation into this matter, a full refund of any deducted amounts, and written confirmation that my account has been properly closed and that no further charges will be processed.

Based on my experience, I strongly caution prospective customers to carefully evaluate alternative service providers, as I cannot recommend MWEB under these circumstances.