Stay away from Mweb and Telkom!!!!!!!!!!!!!!!!!

I have the following product with Mweb: 20MB 300GB CAP ADSL line.

15 April 2018 i noticed slow line speeds and buffering when streaming from my media box. Upon running speed tests, i receive a 1mb, sometimes 2mb download. I proceeded to contact MWEB tech support. The person i spoke to on that day mentioned that they could see the problem on the line but it will require intervention from Telkom. However, the turn around times for a Telkom technician to be sent out is 7-10 days!!!!!!!!!!!! In any case, i waited and battled through slow network speeds. I also work from home, which affected my ability to properly do my job. At times i would run a speed test, and would get a ping of 400ms.. as the server being pinged in the speed test is in Afghanistan!!!!!!!!!! I contacted MWEB again, without success. On day 8 of waiting, a Telkom engineer finally arrives. Performs he's checks and tells me its the router that is the problem. The router supp**** he said cannot handle more than 4mbps.. I have had this router since June 2017 and received speeds of 15mbps.. I tried to explain that to him, but as we know, its like speaking to a brick wall. In any case, i replaced the router and the issue persists. I then contacted mweb again ( notice: i keep contacting them, nobody bothers to call me) and finally i reach somebody with a brain. He explains that the signal coming from the exchange to my place is weak. The DB value or rating on the line is sitting on 5.0 where as its supposed to be in the high teens. Meaning that by the time the signal gets to my router from the exchange, its weak and doesnt know how to proceed. He promised to contact Telkom and explain the situation to them which i trust he did as i confirmed this the next day when i called for a follow up. To cut a long story short, today is day 24 and my line is still not working properly and nobody has yet been from Telkom. In the 24 days, i have been contacted once from Mweb, just once... I am sick and tired of contacting MWEB and Telkom, and hearing they will escalate the matter, i am sick and tired of hearing the same old lies and promises. The service provided by both respective companies is appalling! Once the issue is resolved, i will definitely be cancelling my contract with Mweb and use a different ISP. I unfortunately have to stick with the useless Telkom for now as they are the only dsl provider is my area! Vumatel please save me and install fibre in my area!!!

I have phone recordings on my cellphone of all the calls i have made to Telkom as well as to Mweb.

Telkom Ref number: 41ark150418 Mweb: mwb **********

Second call ref with Mweb: ********** 8