ZM
Zana M
1 reviews | Active since Apr 2012
10 Apr 2026, 13:08
Stay away from Mweb!
Since I transitioned to Mweb email, I have encountered persistent issues. On numerous occasions, I have sought assistance but have waited over an hour on the phone and an hour and a half on the app without receiving any response. I am considering switching my email server, as this situation is unacceptable.
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Mweb's replyOfficial
10 Apr 2026, 13:39Hello Zana. Thank you for taking the time to share your experience. We understand how important reliable email access is, and how frustrating it is to encounter ongoing issues while also struggling to reach support. This is not the level of service we aim to provide, and your concerns are taken seriously.We would like to assist you directly and ensure your email issues are properly investigated and resolved. To proceed securely, we will need to move this to a private message. Please confirm your registered email address so we can access your account and support you without further delay.Once we have your details, we will:
- Review the ongoing email issues you’ve experienced
- Investigate your recent support contact attempts and delays
- Escalate your case to the relevant technical specialists
- Provide clear feedback and next steps toward resolution
Kind regards,
The Mweb Team
Mweb's reply10 Apr 2026, 13:39
Official
Hello Zana. Thank you for taking the time to share your experience. We understand how important reliable email access is, and how frustrating it is to encounter ongoing issues while also struggling to reach support. This is not the level of service we aim to provide, and your concerns are taken seriously.We would like to assist you directly and ensure your email issues are properly investigated and resolved. To proceed securely, we will need to move this to a private message. Please confirm your registered email address so we can access your account and support you without further delay.Once we have your details, we will:
- Review the ongoing email issues you’ve experienced
- Investigate your recent support contact attempts and delays
- Escalate your case to the relevant technical specialists
- Provide clear feedback and next steps toward resolution
Kind regards,
The Mweb Team