Stay away from Mweb

On 28 Mar we app**** for fibre internet services through Mweb. Ash, the sales person, was quick to assist and in no time the application was completed. A fee of R249 was debited the same evening. We were promised that our service will be activated on 1st. This did not happen and we were content with fact that it was a public holiday. On the 2nd we phoned to enquire about the service and and after 20 minutes of holding on and listening to a voice telling me that their phones are ringing of the hook a man answered the phone telling me that he will call me back and put the phone down. This did not happen. On the 3rd I phoned again and held the line for 33 minutes. Nutukazi answered the phone and advised that they haven't received the money that was deducted on the 28th. She promised to investigate and come back to me. She did not. I left a message for Ash the sales person to contact me as his promises also did not materilise. He also did not contact me. Tonight I received a SMS that I must pay R249 which was already paid. If I could rate Mweb it would be minus 10. I know nothing will happen about my complaint but I hope that this will deter people from making use of Mweb.