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Aldert T

1 reviews | Active since Dec 2014

04 Nov 2019, 08:22

Stay away from Mweb

Absolutely appalling service, waste of time and airtime, and NO PROGRESS whatsoever to get me connected. I've been trying to get my Fibre line connected for nearly a month and I just can't get through to communicate with Mweb. I've literally wasted over R200 airtime just holding on to try and get through, just to have the call dropped or run out of airtime. When I eventually got through, I just keep getting redirected between Sales and Technical Support. The query form on the website doesn't work, so when I try log a query, it keeps giving me an error message. I'm keen to cancel my contract now and don't want to deal with Mweb anymore, as I'm far from connected but I've wasted too much time, money, and energy for a completely pointless mission.

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