Stay away from Mweb!

If you looking for a Fibre network provider, please read my experience iv just had with MWEB 3 days ago our internet just stopped working. After a few attempts at phoning, I finally got through on the app. The VERY next day vumatel came out and fixed the line. Vumatel stayed in contact with me the entire time. Excellent service. We should have wifi now, Sounds simple right? WRONG!

Mweb needed to configure settings on their side. I tried NUMEROUS times to call on the 30th, 31st and today. I was on hold for ONE AND A HALF HOURS! EACH TIME. I got to number 3 in line and they dropped the call on me TWICE! I then tried the app. You wait even longer to be "connected to the next available agent" they kept giving me different stories. A lady by the name of Ashley said our service was suspended (incorrect because its on debit order and hadnt gone off yet) before I could explain, she put me through to the "right department" that chat was never answered. The person before her said it was vumatels fault. It wasn't. Vumatel sent me proof that the issue was with mweb. The next attempt, I spoke to a Dineo who informed me that somebody from vumatel "accidentally" deactivated our service instead of activating it. Vumatel does not have the ability to do refunds/process payments or terminate. Which means somebody from mweb accidentally deactivated our account. I have heard nothing back from mweb, they can no longer pick up our profile because we suddenly dont exist, they shift blame instead of taking accountability. The customer service is atrocious, this whole thing is a joke. The machines in the house depend on wifi to work. They quick to debit but are absolutely useless at assisting. I sent a complaints email, still no response there.So if you or anybody you know is looking to have Fibre installed, please think very carefully before going with mweb.