BK
Brendon K
1 reviews | Active since Feb 2015
14 Apr 2026, 10:49
Stay away from Mweb
The only active team is sales and billing. Very eager to take your money and make empty promises. I have been waiting for two days to get a response from their online "Support". Phoning in is useless.
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
14 Apr 2026, 10:53 Hello Brendon.
Thank you for taking the time to share this with us.We understand your frustration, especially around delayed support responses and not being able to get timely assistance through your preferred channels. That’s not the experience we want for you.We have located an inactive, cancelled order and delivery linked to your email address. To ensure we assist you correctly and avoid any confusion between sales, billing, and support teams, please share your query details via private message. This will allow us to review the full context and guide you to the right resolution path as quickly as possible.We also acknowledge your concerns regarding response times. This feedback has been escalated to the relevant support operations teams for review so we can improve accessibility and turnaround times across all channels.
Kind regards,
The Mweb Team
Thank you for taking the time to share this with us.We understand your frustration, especially around delayed support responses and not being able to get timely assistance through your preferred channels. That’s not the experience we want for you.We have located an inactive, cancelled order and delivery linked to your email address. To ensure we assist you correctly and avoid any confusion between sales, billing, and support teams, please share your query details via private message. This will allow us to review the full context and guide you to the right resolution path as quickly as possible.We also acknowledge your concerns regarding response times. This feedback has been escalated to the relevant support operations teams for review so we can improve accessibility and turnaround times across all channels.
Kind regards,
The Mweb Team
Mweb's reply14 Apr 2026, 10:53
Official
Hello Brendon.
Thank you for taking the time to share this with us.We understand your frustration, especially around delayed support responses and not being able to get timely assistance through your preferred channels. That’s not the experience we want for you.We have located an inactive, cancelled order and delivery linked to your email address. To ensure we assist you correctly and avoid any confusion between sales, billing, and support teams, please share your query details via private message. This will allow us to review the full context and guide you to the right resolution path as quickly as possible.We also acknowledge your concerns regarding response times. This feedback has been escalated to the relevant support operations teams for review so we can improve accessibility and turnaround times across all channels.
Kind regards,
The Mweb Team
Thank you for taking the time to share this with us.We understand your frustration, especially around delayed support responses and not being able to get timely assistance through your preferred channels. That’s not the experience we want for you.We have located an inactive, cancelled order and delivery linked to your email address. To ensure we assist you correctly and avoid any confusion between sales, billing, and support teams, please share your query details via private message. This will allow us to review the full context and guide you to the right resolution path as quickly as possible.We also acknowledge your concerns regarding response times. This feedback has been escalated to the relevant support operations teams for review so we can improve accessibility and turnaround times across all channels.
Kind regards,
The Mweb Team
Mweb's replyOfficial
14 Apr 2026, 11:01Hi Brendon, we can understand your frustration and the inconvenience this has caused, especially after being assured that the existing line would support a smooth move-in and getting connected without delay. At this stage, your order will be cancelled and the line will be released as soon as the router has been collected, in line with the required process for closure of the service. Once this step is completed, the Vumatel line will be freed up and available for activation with another provider. We appreciate your patience while this is being finalised and acknowledge the impact this delay has had on your plans to get connected. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Apr 2026, 11:01
Official
Hi Brendon, we can understand your frustration and the inconvenience this has caused, especially after being assured that the existing line would support a smooth move-in and getting connected without delay. At this stage, your order will be cancelled and the line will be released as soon as the router has been collected, in line with the required process for closure of the service. Once this step is completed, the Vumatel line will be freed up and available for activation with another provider. We appreciate your patience while this is being finalised and acknowledge the impact this delay has had on your plans to get connected. Kind regards,
The Mweb Team
The Mweb Team
BK
Brendon K's updateReviewer Update
14 Apr 2026, 11:14To matters worse, the router was dispatched after the line was already cancelled. I received notice of the delivery being scheduled a day after I have already cancelled the line. And that took an extra three days to arrive. There is a clear lack of support. Get this sorted.
BK
Brendon K's update14 Apr 2026, 11:14
Reviewer Update
To matters worse, the router was dispatched after the line was already cancelled. I received notice of the delivery being scheduled a day after I have already cancelled the line. And that took an extra three days to arrive. There is a clear lack of support. Get this sorted.
Mweb's replyOfficial
14 Apr 2026, 11:20Hi Brendon, we can understand your frustration here, especially with the timing of the router dispatch happening after your cancellation request, and then the additional delay in delivery. That combination has understandably added unnecessary inconvenience to your experience. We want to confirm that the router collection has now been logged on our side. Once the collection process is completed and reflected, it allows us to fully close off the order and ensure everything is correctly aligned on the account. We acknowledge your concerns around the delays and lack of support, and we’re taking this forward to ensure the process is concluded as quickly and smoothly as possible from here. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Apr 2026, 11:20
Official
Hi Brendon, we can understand your frustration here, especially with the timing of the router dispatch happening after your cancellation request, and then the additional delay in delivery. That combination has understandably added unnecessary inconvenience to your experience. We want to confirm that the router collection has now been logged on our side. Once the collection process is completed and reflected, it allows us to fully close off the order and ensure everything is correctly aligned on the account. We acknowledge your concerns around the delays and lack of support, and we’re taking this forward to ensure the process is concluded as quickly and smoothly as possible from here. Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
20 Apr 2026, 12:45Hi Brendon, we acknowledge your concern regarding the line still reflecting as active despite previous communication that it has been released. A follow-up has been submitted with our cancellations team for urgent review and clarification on the release status. The team will revert once the correct confirmation and details have been verified. Kind regards,
Mweb Support Team
Mweb Support Team
Mweb's reply20 Apr 2026, 12:45
Official
Hi Brendon, we acknowledge your concern regarding the line still reflecting as active despite previous communication that it has been released. A follow-up has been submitted with our cancellations team for urgent review and clarification on the release status. The team will revert once the correct confirmation and details have been verified. Kind regards,
Mweb Support Team
Mweb Support Team