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YUSUF S

1 reviews | Active since Mar 2009

25 Jul 2016, 09:36

STAY AWAY FROM MWEB

<p>To all those members who are reading this post, Please stay as far away as possible from MWEB. They have the worst ADSL cancellation policy of all the ISP'S, Although its a month to month contract they will force you to give a 30 day cancellation notice. In other words its to bind you for another whole month. I cancelled my ADSL in the middle of MAY 2016, before the 25th or the debit order run, nor did i use any of the data privided for june. Yet i am being bombarded with SMS'S from MWEB threatning ITC listing. Go ahead with the ITC listing i coundnt be bothered. As far as i am concerned why should i pay for a service that i didnt use. </p> <p> </p> <p>MWEB IS THE WORST ISP EVER.... I COUNDNT BE HAPPIER WITH MY NEW ISP WHICH ALLOWS ME TO CANCEL AS LONG AS ITS BEFORE THE 25TH OF THE MONTH. </p>

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Replies (1)
Mweb
Mweb's reply25 Jul 2016, 13:27
Official

Good Day Yusuf,

Thank you for taking the time to raise your concerns.

Our customer care representative has since been in contact with you.

When the cancellation was submitted, our cancellations team confirmed that there would still be a calendar months notice period to serve.

You would therefore be liable for the final month.

Please do not hesitate contact us should you require any further feedback or assistance.

Kind regards
MWEB Client Services

Best regards,