AF
ANGELA F
1 reviews | Active since Dec 2011
04 Jun 2026, 13:57
STAY AWAY FROM MWEB
This is my 3rd review of Mweb and hopefully will be the last. Just to recap, it took me 32 calls and + R 150 from 24th April just to change my account details before I could close it. I eventually got this done on 4th May after receiving threats that I would be cut off if payment wasn't received in time, and payment was went through on 5th. Then I started trying to get the account closed but could see I going nowhere so turned to Hellopeter. Only after 2 negatiive reviews did they message me that they were closing it on 1st June. But then they had already deducted another R749 - my monthly fee - on 29th March. I was only aware of this yesterday. I know that a months notice is required when closing an account but by summarily closing it after a few days notice they never gave me a chance.This is outrageous after all I had to go through to get the account closed. Maybe it was a genuine mistake but whatever, I expect to have that amount refunded.
Helpful (0)
Replies (8)0
Replies (8)
Mweb's replyOfficial
04 Jun 2026, 14:05Hi Angela,
We understand why you're upset. After the effort it took to update your account details, arrange payment, and then proceed with the cancellation, discovering an additional debit afterwards would understandably raise concerns and leave you feeling frustrated with the overall experience.We'd like the opportunity to review the cancellation timeline, billing dates, and the debit you've referred to so we can establish exactly what occurred.Please send us a private message with your account details, and we'll investigate the matter further and assist with the appropriate next steps.Kind regards,
The Mweb Team
We understand why you're upset. After the effort it took to update your account details, arrange payment, and then proceed with the cancellation, discovering an additional debit afterwards would understandably raise concerns and leave you feeling frustrated with the overall experience.We'd like the opportunity to review the cancellation timeline, billing dates, and the debit you've referred to so we can establish exactly what occurred.Please send us a private message with your account details, and we'll investigate the matter further and assist with the appropriate next steps.Kind regards,
The Mweb Team
Mweb's reply04 Jun 2026, 14:05
Official
Hi Angela,
We understand why you're upset. After the effort it took to update your account details, arrange payment, and then proceed with the cancellation, discovering an additional debit afterwards would understandably raise concerns and leave you feeling frustrated with the overall experience.We'd like the opportunity to review the cancellation timeline, billing dates, and the debit you've referred to so we can establish exactly what occurred.Please send us a private message with your account details, and we'll investigate the matter further and assist with the appropriate next steps.Kind regards,
The Mweb Team
We understand why you're upset. After the effort it took to update your account details, arrange payment, and then proceed with the cancellation, discovering an additional debit afterwards would understandably raise concerns and leave you feeling frustrated with the overall experience.We'd like the opportunity to review the cancellation timeline, billing dates, and the debit you've referred to so we can establish exactly what occurred.Please send us a private message with your account details, and we'll investigate the matter further and assist with the appropriate next steps.Kind regards,
The Mweb Team
AF
ANGELA F's updateReviewer Update
04 Jun 2026, 15:13My account no is ***1 which was activated on 17.4.23.
You will be able to check how many times I tried to make contact and why there was a problem when I changed my account details, which I also tried to do on the app.
You will be able to check how many times I tried to make contact and why there was a problem when I changed my account details, which I also tried to do on the app.
AF
ANGELA F's update04 Jun 2026, 15:13
Reviewer Update
My account no is ***1 which was activated on 17.4.23.
You will be able to check how many times I tried to make contact and why there was a problem when I changed my account details, which I also tried to do on the app.
You will be able to check how many times I tried to make contact and why there was a problem when I changed my account details, which I also tried to do on the app.
Mweb's replyOfficial
04 Jun 2026, 15:35Hi Angela,
Thank you for providing your account details, we appreciate you taking the time to share this information with us. We understand how frustrating it must have been to experience challenges when trying to update your account details and reach the right team for assistance.
We’ve requested that the Cancellations Team reviews your account in detail and reaches out to you directly to assist further and address the concerns you’ve raised.
Kind regards,
Mweb Team
Thank you for providing your account details, we appreciate you taking the time to share this information with us. We understand how frustrating it must have been to experience challenges when trying to update your account details and reach the right team for assistance.
We’ve requested that the Cancellations Team reviews your account in detail and reaches out to you directly to assist further and address the concerns you’ve raised.
Kind regards,
Mweb Team
Mweb's reply04 Jun 2026, 15:35
Official
Hi Angela,
Thank you for providing your account details, we appreciate you taking the time to share this information with us. We understand how frustrating it must have been to experience challenges when trying to update your account details and reach the right team for assistance.
We’ve requested that the Cancellations Team reviews your account in detail and reaches out to you directly to assist further and address the concerns you’ve raised.
Kind regards,
Mweb Team
Thank you for providing your account details, we appreciate you taking the time to share this information with us. We understand how frustrating it must have been to experience challenges when trying to update your account details and reach the right team for assistance.
We’ve requested that the Cancellations Team reviews your account in detail and reaches out to you directly to assist further and address the concerns you’ve raised.
Kind regards,
Mweb Team
Mweb's replyOfficial
04 Jun 2026, 15:48Hello Angela
We have arranged for our billing team to review the generated invoices and call you to discuss the next steps ASAP.
Kind regards,
The Mweb Team
We have arranged for our billing team to review the generated invoices and call you to discuss the next steps ASAP.
Kind regards,
The Mweb Team
Mweb's reply04 Jun 2026, 15:48
Official
Hello Angela
We have arranged for our billing team to review the generated invoices and call you to discuss the next steps ASAP.
Kind regards,
The Mweb Team
We have arranged for our billing team to review the generated invoices and call you to discuss the next steps ASAP.
Kind regards,
The Mweb Team
AF
ANGELA F's updateReviewer Update
04 Jun 2026, 16:20I'm not sure why anyone has to call me. All that is required is for the R749 to be refunded. Please confirm that it will be done.
AF
ANGELA F's update04 Jun 2026, 16:20
Reviewer Update
I'm not sure why anyone has to call me. All that is required is for the R749 to be refunded. Please confirm that it will be done.
Mweb's replyOfficial
04 Jun 2026, 16:35Hi Angela,We understand your request and why you would prefer a direct confirmation rather than a call.At this stage, the matter has been escalated to our Billing team to review the invoices and validate the R749 in question. Once their review is completed, they will confirm the outcome and the next steps with you directly.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 Jun 2026, 16:35
Official
Hi Angela,We understand your request and why you would prefer a direct confirmation rather than a call.At this stage, the matter has been escalated to our Billing team to review the invoices and validate the R749 in question. Once their review is completed, they will confirm the outcome and the next steps with you directly.Kind regards,
The Mweb Team
The Mweb Team
AF
ANGELA F's updateReviewer Update
04 Jun 2026, 18:13I look forward to this problem being sorted
AF
ANGELA F's update04 Jun 2026, 18:13
Reviewer Update
I look forward to this problem being sorted
Mweb's replyOfficial
05 Jun 2026, 12:43Hi Angela,
We’re glad to hear that progress is being made and understand your eagerness to have everything fully sorted.
It’s good to confirm that you’ve been contacted, and we trust that this is helping move things in the right direction.
If you need any further assistance or would like us to stay involved, you’re welcome to send us a direct message on Hello Peter, and we’ll gladly continue assisting.
Kind regards,
Mweb Team
We’re glad to hear that progress is being made and understand your eagerness to have everything fully sorted.
It’s good to confirm that you’ve been contacted, and we trust that this is helping move things in the right direction.
If you need any further assistance or would like us to stay involved, you’re welcome to send us a direct message on Hello Peter, and we’ll gladly continue assisting.
Kind regards,
Mweb Team
Mweb's reply05 Jun 2026, 12:43
Official
Hi Angela,
We’re glad to hear that progress is being made and understand your eagerness to have everything fully sorted.
It’s good to confirm that you’ve been contacted, and we trust that this is helping move things in the right direction.
If you need any further assistance or would like us to stay involved, you’re welcome to send us a direct message on Hello Peter, and we’ll gladly continue assisting.
Kind regards,
Mweb Team
We’re glad to hear that progress is being made and understand your eagerness to have everything fully sorted.
It’s good to confirm that you’ve been contacted, and we trust that this is helping move things in the right direction.
If you need any further assistance or would like us to stay involved, you’re welcome to send us a direct message on Hello Peter, and we’ll gladly continue assisting.
Kind regards,
Mweb Team