JD
JACO D
1 reviews | Active since Jan 2025
02 Mar 2026, 15:25
STAY AWAY FROM MWEB
Why does a company like this still exist. No service, don't answer phones. Don't respond to the online assistant. No help whatsoever. The internet speed and the service are exactly the same, non ****ing existent
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Replies (1)
Mweb's replyOfficial
02 Mar 2026, 15:50Good day, Jaco. Thank you for reaching out. We understand how frustrating it can be to struggle getting through to support, especially while also dealing with connection issues.
Your experience matters, and we’d like to help resolve your internet speed issues. Please try the following:
If there’s no improvement, your next step would be to adjust the network settings on your router:How to adjust the network settings:
You should see an improvement in speed after completing the above steps. Thank you for giving us the opportunity to address this with you.
Your experience matters, and we’d like to help resolve your internet speed issues. Please try the following:
- Disconnect all devices, leaving only one connected, to see if the speeds improve (this will help determine whether devices on your network are slowing down the connection).
- Try moving the router to different spots in your premises.
If there’s no improvement, your next step would be to adjust the network settings on your router:How to adjust the network settings:
- Connect a device to the router via Wi-Fi.
- Open your internet browser.
- Enter 192.168.0.1 in the address bar.
- The password is admin.
- Select the option at the bottom that says “PC.”
- The page displayed will look slightly different than before.
- Switch LTE from ON to OFF.
- Click Settings under the heading LTE.
- Click Network Selection.
- Select the drop-down menu and change from Automatic to 4G.
- Click Apply.
- Go back to the first page and switch LTE from OFF to ON.
You should see an improvement in speed after completing the above steps. Thank you for giving us the opportunity to address this with you.
Mweb's reply02 Mar 2026, 15:50
Official
Good day, Jaco. Thank you for reaching out. We understand how frustrating it can be to struggle getting through to support, especially while also dealing with connection issues.
Your experience matters, and we’d like to help resolve your internet speed issues. Please try the following:
If there’s no improvement, your next step would be to adjust the network settings on your router:How to adjust the network settings:
You should see an improvement in speed after completing the above steps. Thank you for giving us the opportunity to address this with you.
Your experience matters, and we’d like to help resolve your internet speed issues. Please try the following:
- Disconnect all devices, leaving only one connected, to see if the speeds improve (this will help determine whether devices on your network are slowing down the connection).
- Try moving the router to different spots in your premises.
If there’s no improvement, your next step would be to adjust the network settings on your router:How to adjust the network settings:
- Connect a device to the router via Wi-Fi.
- Open your internet browser.
- Enter 192.168.0.1 in the address bar.
- The password is admin.
- Select the option at the bottom that says “PC.”
- The page displayed will look slightly different than before.
- Switch LTE from ON to OFF.
- Click Settings under the heading LTE.
- Click Network Selection.
- Select the drop-down menu and change from Automatic to 4G.
- Click Apply.
- Go back to the first page and switch LTE from OFF to ON.
You should see an improvement in speed after completing the above steps. Thank you for giving us the opportunity to address this with you.