MG
Michaela G
1 reviews | Active since Feb 2023
30 Mar 2026, 19:55
STAY AWAY!!!
If I could give them 0 star I would. They don’t tell you they have a PERMANENT 1K cancellation fee irrespective of how long you’ve held a contract with them. Took ages to get set up when I initially signed up with them. A nightmare to cancel with. Never ever ever again. I despise them.
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Mweb's replyOfficial
31 Mar 2026, 07:49 Hello Michaela, Thank you for taking the time to share your experience. We understand how frustrating this has been, especially given the challenges you faced during setup and now with the cancellation process. To provide some clarity, the once-off R999 cancellation fee is app**** to cover the administrative and operational work involved in closing the service, including account handling, service deactivation, and coordination with the fibre network provider to release the line. It is not linked to the length of time the service has been active, but rather the processes required to complete the cancellation end-to-end. That said, we understand how this may feel in your situation, and fully acknowledge your experience. For full transparency, you can view all terms here: https://www.mweb.co.za/legal-notices/terms/general-terms-and-conditions You're more than welcome to reach out to us for any further assistance or discussion. We are here for you.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply31 Mar 2026, 07:49
Official
Hello Michaela, Thank you for taking the time to share your experience. We understand how frustrating this has been, especially given the challenges you faced during setup and now with the cancellation process. To provide some clarity, the once-off R999 cancellation fee is app**** to cover the administrative and operational work involved in closing the service, including account handling, service deactivation, and coordination with the fibre network provider to release the line. It is not linked to the length of time the service has been active, but rather the processes required to complete the cancellation end-to-end. That said, we understand how this may feel in your situation, and fully acknowledge your experience. For full transparency, you can view all terms here: https://www.mweb.co.za/legal-notices/terms/general-terms-and-conditions You're more than welcome to reach out to us for any further assistance or discussion. We are here for you.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team