Standards Used to be Much Higher

First off, your site has no way to log a complaint or compliment (or it is hidden from plain view) so I had to do it here unfortunately.

I used to be an MWeb customer and had only ever experienced awesome service. I stopped that previous contract because I had to move and my new place didn't have a landline with which to continue the service.

I recently tried to open a contract with you again and it wasn't very pleasant or efficient. The consultant struggled to find my address on the system to check for connectivity. Once she eventually found it she was unable to tell me what options I had available for my area. I requested the installation of a landline and ADSL connection but after sending all of my documents through and not receiving feedback I tried to find out what the delay was only to be told that documents were still outstanding (despite the fact that I had already sent them more than a week ago).

It felt as if I was having to do all of the following up and that there was just no interest to connect me. I went and got an LTE-A contract with one of you competitors as a result,