Staff up your call centre

Competent personnel in resolving fibre issue but takes forever to get assisted. I didn't have internet for nearly a week. I took nearly 30 minutes calling the Call centre but not getting answered by the agent until I gave up daily. Same challenge appears on the live chat help. They're too slow to get an agent to assist until one gives up. One agent even **** that there was an outage in my area. When you finally get to the agent on the call centre, they're knowledgeable. Mweb must increase their staff.