K
Kelsey
1 reviews | Active since May 2026
29 May 2026, 10:44
Staff needs customer support training, they are so ***********
Staff needs customer support training, they are so ***********. They take soo long to respond both on WhatsApp and the website. Staff is very unprofessional on chats, chat support is supposed to be convenient not difficult, delayed, should not lack empathy and understanding. This is the worst customer support system ever
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Mweb's replyOfficial
29 May 2026, 10:49Hi Kesley, We understand your frustration with the delays in response times on WhatsApp and chat support, as well as your concerns about the quality of interaction you received. Having to wait a long time for assistance, especially when you need urgent support, is not the experience we aim to provide.Feedback regarding response times, professionalism, and empathy in customer interactions is important and will be taken into account as it highlights areas where improvements are needed in both process and training.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply29 May 2026, 10:49
Official
Hi Kesley, We understand your frustration with the delays in response times on WhatsApp and chat support, as well as your concerns about the quality of interaction you received. Having to wait a long time for assistance, especially when you need urgent support, is not the experience we aim to provide.Feedback regarding response times, professionalism, and empathy in customer interactions is important and will be taken into account as it highlights areas where improvements are needed in both process and training.Kind regards,
The Mweb Team
The Mweb Team
Best regards,