LC
Luintus C
1 reviews | Active since Jan 2013
25 May 2026, 09:52
*********** staff members
My services has been down from Friday afternoon just after 12pm. I've been in contact with the tech support team where I inform them that the LOS light is no longer flashing since Saturday. I requested that they reset my router immediately which the lady name Nuraan assured me there was vandalism and that wasn't an option. Sunday I checked in again and spoke to her again. Same thing not sure when the services will be restored. Today I check in again I just spoke to a guy call Abdurachman not very user friendly. Ask for an update as its been close to 3 days without any service. To my surprise he said now that he requested for the router to be reset. Something I asked for on Saturday already. I cannot be working from home and not work. I am losing money.
Helpful (0)
Replies (64)0
Replies (64)
Mweb's replyOfficial
25 May 2026, 10:05Hello Luintus We hear how disruptive this has been for you, especially with your service being down since Friday. When connectivity affects your ability to work from home and directly impacts your income, it stops being a simple technical fault and becomes a serious day-to-day blocker. The repeated follow-ups without clear progress understandably add to the frustration, especially when you’ve already been trying to push for basic recovery steps since Saturday.From what we can see on our side, your case (***) has already been picked up by our tech support team, and we can also see a recent chat engagement where one of our agents connected to your session to assist and provide a way forward. That said, we recognise your concern here is not just that the case exists, but that the progression and actions have not felt consistent or timely from your side.Based on your update, there are two important technical indicators we need to align on:
We fully understand that the impact here is not theoretical for you; it is lost working time and income. That is exactly why this has been escalated again for priority handling. Please share these details via private message so we may further advise.
Kind regards,
The Mweb Team
- The LOS light stopping its behaviour suggests a change in the fibre signal status since the initial outage
- The request for a router reset should not be used as a default action when there is a confirmed network-side disruption or possible physical line issues, such as vandalism or fibre damage
- The ONT/router level (customer premises equipment), or
- The external fibre infrastructure (line break, cabinet issue, or node outage)
- We are requesting an updated fault status check on the fibre line and ONT synchronisation
- We are pushing for clear confirmation on whether there is still an external infrastructure issue affecting your service area
- We are asking for time-bound feedback so you are not left waiting without updates again
- Whether your router/ONT shows any other lights besides LOS status
- If other services in your area are affected (if known)
- Whether there has been any technician visit or scheduled dispatch yet
We fully understand that the impact here is not theoretical for you; it is lost working time and income. That is exactly why this has been escalated again for priority handling. Please share these details via private message so we may further advise.
Kind regards,
The Mweb Team
Mweb's reply25 May 2026, 10:05
Official
Hello Luintus We hear how disruptive this has been for you, especially with your service being down since Friday. When connectivity affects your ability to work from home and directly impacts your income, it stops being a simple technical fault and becomes a serious day-to-day blocker. The repeated follow-ups without clear progress understandably add to the frustration, especially when you’ve already been trying to push for basic recovery steps since Saturday.From what we can see on our side, your case (***) has already been picked up by our tech support team, and we can also see a recent chat engagement where one of our agents connected to your session to assist and provide a way forward. That said, we recognise your concern here is not just that the case exists, but that the progression and actions have not felt consistent or timely from your side.Based on your update, there are two important technical indicators we need to align on:
We fully understand that the impact here is not theoretical for you; it is lost working time and income. That is exactly why this has been escalated again for priority handling. Please share these details via private message so we may further advise.
Kind regards,
The Mweb Team
- The LOS light stopping its behaviour suggests a change in the fibre signal status since the initial outage
- The request for a router reset should not be used as a default action when there is a confirmed network-side disruption or possible physical line issues, such as vandalism or fibre damage
- The ONT/router level (customer premises equipment), or
- The external fibre infrastructure (line break, cabinet issue, or node outage)
- We are requesting an updated fault status check on the fibre line and ONT synchronisation
- We are pushing for clear confirmation on whether there is still an external infrastructure issue affecting your service area
- We are asking for time-bound feedback so you are not left waiting without updates again
- Whether your router/ONT shows any other lights besides LOS status
- If other services in your area are affected (if known)
- Whether there has been any technician visit or scheduled dispatch yet
We fully understand that the impact here is not theoretical for you; it is lost working time and income. That is exactly why this has been escalated again for priority handling. Please share these details via private message so we may further advise.
Kind regards,
The Mweb Team
LC
Luintus C's updateReviewer Update
25 May 2026, 13:39Any updates. I feel like you just copied and paste the previous answers. Where are they with restoring this PROBLEM. Its day 4 now. I can't trust anything. They should know an exact time line
LC
Luintus C's update25 May 2026, 13:39
Reviewer Update
Any updates. I feel like you just copied and paste the previous answers. Where are they with restoring this PROBLEM. Its day 4 now. I can't trust anything. They should know an exact time line
Mweb's replyOfficial
25 May 2026, 14:02Hi Luintus,
At this stage, the network provider is still actively working on restoring connectivity for the remaining affected users. While many users have already been brought back online, Vumatel technicians are continuing restoration work for those still impacted. Restoring all remaining connections remains a priority, and engagement with the network provider is ongoing to ensure this is resolved as soon as possible. Your account remains linked to receive an SMS notification the moment the outage is fully resolved and connectivity is restored.
Kind regards,
Mweb Team
At this stage, the network provider is still actively working on restoring connectivity for the remaining affected users. While many users have already been brought back online, Vumatel technicians are continuing restoration work for those still impacted. Restoring all remaining connections remains a priority, and engagement with the network provider is ongoing to ensure this is resolved as soon as possible. Your account remains linked to receive an SMS notification the moment the outage is fully resolved and connectivity is restored.
Kind regards,
Mweb Team
Mweb's reply25 May 2026, 14:02
Official
Hi Luintus,
At this stage, the network provider is still actively working on restoring connectivity for the remaining affected users. While many users have already been brought back online, Vumatel technicians are continuing restoration work for those still impacted. Restoring all remaining connections remains a priority, and engagement with the network provider is ongoing to ensure this is resolved as soon as possible. Your account remains linked to receive an SMS notification the moment the outage is fully resolved and connectivity is restored.
Kind regards,
Mweb Team
At this stage, the network provider is still actively working on restoring connectivity for the remaining affected users. While many users have already been brought back online, Vumatel technicians are continuing restoration work for those still impacted. Restoring all remaining connections remains a priority, and engagement with the network provider is ongoing to ensure this is resolved as soon as possible. Your account remains linked to receive an SMS notification the moment the outage is fully resolved and connectivity is restored.
Kind regards,
Mweb Team
LC
Luintus C's updateReviewer Update
25 May 2026, 14:07Within a hourly base. I cannot sit and wait anymore
LC
Luintus C's update25 May 2026, 14:07
Reviewer Update
Within a hourly base. I cannot sit and wait anymore
LC
Luintus C's updateReviewer Update
25 May 2026, 14:09This is unacceptable. I am losing money. Paying clients should not be left in the dark about whats happening. You need to send feedback as you receive. I am still sitting with outdated feedback
LC
Luintus C's update25 May 2026, 14:09
Reviewer Update
This is unacceptable. I am losing money. Paying clients should not be left in the dark about whats happening. You need to send feedback as you receive. I am still sitting with outdated feedback
Mweb's replyOfficial
25 May 2026, 14:29Hello Luintus,
We understand how disruptive this outage has been, especially with a complete loss of connectivity in your area.Here is the latest confirmed update for your region:Area: Blue Downs Zone 2, Cape Town
Outage Start: 22 May 2026 at 11:07There is currently a confirmed network outage affecting the area, resulting in no connectivity. This is not related to your home setup or router, but rather a fault on the fibre network infrastructure itself.Our fibre network partner, Vumatel, has already resumed repair work on-site. This typically means technicians are actively addressing the physical fault, such as damaged fibre lines or infrastructure, which needs to be resolved before services can be restored.What this means for you:
Mweb Outage Page: https://help.mweb.co.za/outages
Vumatel Network Status: https://vumatel.co.za/network-status#incident-details-containerWe are actively monitoring this with Vumatel and will continue pushing for the fastest possible restoration. As soon as repairs are completed and the network is fully restored, your connection should return automatically without any additional steps required from your side.
Kind regards,
The Mweb Team
We understand how disruptive this outage has been, especially with a complete loss of connectivity in your area.Here is the latest confirmed update for your region:Area: Blue Downs Zone 2, Cape Town
Outage Start: 22 May 2026 at 11:07There is currently a confirmed network outage affecting the area, resulting in no connectivity. This is not related to your home setup or router, but rather a fault on the fibre network infrastructure itself.Our fibre network partner, Vumatel, has already resumed repair work on-site. This typically means technicians are actively addressing the physical fault, such as damaged fibre lines or infrastructure, which needs to be resolved before services can be restored.What this means for you:
- Your line is down due to a network-level issue, not an account or device problem
- Restarting your router will not restore the connection during this time
- Service will automatically come back online once repairs are completed and the network is stabilised
Mweb Outage Page: https://help.mweb.co.za/outages
Vumatel Network Status: https://vumatel.co.za/network-status#incident-details-containerWe are actively monitoring this with Vumatel and will continue pushing for the fastest possible restoration. As soon as repairs are completed and the network is fully restored, your connection should return automatically without any additional steps required from your side.
Kind regards,
The Mweb Team
Mweb's reply25 May 2026, 14:29
Official
Hello Luintus,
We understand how disruptive this outage has been, especially with a complete loss of connectivity in your area.Here is the latest confirmed update for your region:Area: Blue Downs Zone 2, Cape Town
Outage Start: 22 May 2026 at 11:07There is currently a confirmed network outage affecting the area, resulting in no connectivity. This is not related to your home setup or router, but rather a fault on the fibre network infrastructure itself.Our fibre network partner, Vumatel, has already resumed repair work on-site. This typically means technicians are actively addressing the physical fault, such as damaged fibre lines or infrastructure, which needs to be resolved before services can be restored.What this means for you:
Mweb Outage Page: https://help.mweb.co.za/outages
Vumatel Network Status: https://vumatel.co.za/network-status#incident-details-containerWe are actively monitoring this with Vumatel and will continue pushing for the fastest possible restoration. As soon as repairs are completed and the network is fully restored, your connection should return automatically without any additional steps required from your side.
Kind regards,
The Mweb Team
We understand how disruptive this outage has been, especially with a complete loss of connectivity in your area.Here is the latest confirmed update for your region:Area: Blue Downs Zone 2, Cape Town
Outage Start: 22 May 2026 at 11:07There is currently a confirmed network outage affecting the area, resulting in no connectivity. This is not related to your home setup or router, but rather a fault on the fibre network infrastructure itself.Our fibre network partner, Vumatel, has already resumed repair work on-site. This typically means technicians are actively addressing the physical fault, such as damaged fibre lines or infrastructure, which needs to be resolved before services can be restored.What this means for you:
- Your line is down due to a network-level issue, not an account or device problem
- Restarting your router will not restore the connection during this time
- Service will automatically come back online once repairs are completed and the network is stabilised
Mweb Outage Page: https://help.mweb.co.za/outages
Vumatel Network Status: https://vumatel.co.za/network-status#incident-details-containerWe are actively monitoring this with Vumatel and will continue pushing for the fastest possible restoration. As soon as repairs are completed and the network is fully restored, your connection should return automatically without any additional steps required from your side.
Kind regards,
The Mweb Team
LC
Luintus C's updateReviewer Update
25 May 2026, 16:22I need updates. Those links have nothing. I can't sit here and wait.
LC
Luintus C's update25 May 2026, 16:22
Reviewer Update
I need updates. Those links have nothing. I can't sit here and wait.
Mweb's replyOfficial
25 May 2026, 16:44Hi Luintus,
We understand how frustrating it is to feel left without meaningful updates, especially when you’ve already been without a connection for several days.
The network provider is still actively attending to the remaining users who are down. Engagement with Vumatel is ongoing, and the fault continues to be updated on their side, confirming that technicians are still working on restoring full connectivity. While this does not yet include a confirmed restoration time, resolving the issue for all affected users remains a priority.
We will continue engaging with the network provider and monitoring progress closely until services are fully restored.
Kind regards,
Mweb Team
We understand how frustrating it is to feel left without meaningful updates, especially when you’ve already been without a connection for several days.
The network provider is still actively attending to the remaining users who are down. Engagement with Vumatel is ongoing, and the fault continues to be updated on their side, confirming that technicians are still working on restoring full connectivity. While this does not yet include a confirmed restoration time, resolving the issue for all affected users remains a priority.
We will continue engaging with the network provider and monitoring progress closely until services are fully restored.
Kind regards,
Mweb Team
Mweb's reply25 May 2026, 16:44
Official
Hi Luintus,
We understand how frustrating it is to feel left without meaningful updates, especially when you’ve already been without a connection for several days.
The network provider is still actively attending to the remaining users who are down. Engagement with Vumatel is ongoing, and the fault continues to be updated on their side, confirming that technicians are still working on restoring full connectivity. While this does not yet include a confirmed restoration time, resolving the issue for all affected users remains a priority.
We will continue engaging with the network provider and monitoring progress closely until services are fully restored.
Kind regards,
Mweb Team
We understand how frustrating it is to feel left without meaningful updates, especially when you’ve already been without a connection for several days.
The network provider is still actively attending to the remaining users who are down. Engagement with Vumatel is ongoing, and the fault continues to be updated on their side, confirming that technicians are still working on restoring full connectivity. While this does not yet include a confirmed restoration time, resolving the issue for all affected users remains a priority.
We will continue engaging with the network provider and monitoring progress closely until services are fully restored.
Kind regards,
Mweb Team
LC
Luintus C's updateReviewer Update
25 May 2026, 17:24Its easy to say you understand. You honestly think every customers wants to hear that. Saying that just makes things worse. You following up. Im following up. Yet some how I don't get proper feedback. What and where are they at? How many cables are they fixing? How many technicians are on site? Do they have a clue as to how long this will continue? Stop replying like you protecting your reputation. I can handle honesty. But floating in the air nonsense I can't take. You say Vuma is updating it on their side? Who has access to those updates? Clearly I don't see any updates. Why don't you update your client base via your socials? Problem solve but you want us to hammer you like this or with phone calls. If you valued this client you would've made contact with me by now.
LC
Luintus C's update25 May 2026, 17:24
Reviewer Update
Its easy to say you understand. You honestly think every customers wants to hear that. Saying that just makes things worse. You following up. Im following up. Yet some how I don't get proper feedback. What and where are they at? How many cables are they fixing? How many technicians are on site? Do they have a clue as to how long this will continue? Stop replying like you protecting your reputation. I can handle honesty. But floating in the air nonsense I can't take. You say Vuma is updating it on their side? Who has access to those updates? Clearly I don't see any updates. Why don't you update your client base via your socials? Problem solve but you want us to hammer you like this or with phone calls. If you valued this client you would've made contact with me by now.
LC
Luintus C's updateReviewer Update
26 May 2026, 08:18So last night after 6pm I look at the status. It was placed on hold the technician basically said lets go home these people are not important nor is this issue. According to Vumatel they grade this ISSUE as minor. Meaning no urgency in getting it fixed. So whatever you've been telling me doesn't speak with what I'm reading. You guys need to put pressure on them or I might as well get me a new ISP that can pressure them into fixing this nonsense they busy with. Mweb is not serious
LC
Luintus C's update26 May 2026, 08:18
Reviewer Update
So last night after 6pm I look at the status. It was placed on hold the technician basically said lets go home these people are not important nor is this issue. According to Vumatel they grade this ISSUE as minor. Meaning no urgency in getting it fixed. So whatever you've been telling me doesn't speak with what I'm reading. You guys need to put pressure on them or I might as well get me a new ISP that can pressure them into fixing this nonsense they busy with. Mweb is not serious
LC
Luintus C's updateReviewer Update
26 May 2026, 08:20Now they on route to investigate the problem what. I wasting more money daily just to get things done
LC
Luintus C's update26 May 2026, 08:20
Reviewer Update
Now they on route to investigate the problem what. I wasting more money daily just to get things done
Mweb's replyOfficial
26 May 2026, 09:31 Hi Luintus, Thank you for the honest feedback, it’s clear how frustrating this situation has been, especially with the lack of concrete updates while the service remains down. At this stage, the network fault is still being managed directly by the fibre infrastructure provider (Vumatel), and the challenge is that restoration work is being done at network level, where live operational details such as exact cable counts, technician allocation, or precise completion times are not shared in real time with ISPs or customers. This is why updates often feel limited or high-level, they are dependent on what the provider releases as work progresses. What can be confirmed is that this is a large-scale network fault affecting multiple users, and the provider’s technicians remain on-site actively working through the remaining repairs and testing. However, there is currently no verified ETA for full restoration because the scope of work can only be fully assessed as sections are repaired and brought back online. On the communication side, feedback is shared as soon as it is received from the network provider, but there is no direct access to their live repair dashboards or internal field updates. That’s also why updates can feel delayed or repetitive when there is no new technical movement to report. The frustration around visibility and proactive communication is completely understood. However, publishing real-time fault progression via social channels is not currently part of the escalation process, as updates still need to be verified through the provider before being shared. The focus remains on restoration first, while continuing to push the provider for clearer and more frequent status updates where possible. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply26 May 2026, 09:31
Official
Hi Luintus, Thank you for the honest feedback, it’s clear how frustrating this situation has been, especially with the lack of concrete updates while the service remains down. At this stage, the network fault is still being managed directly by the fibre infrastructure provider (Vumatel), and the challenge is that restoration work is being done at network level, where live operational details such as exact cable counts, technician allocation, or precise completion times are not shared in real time with ISPs or customers. This is why updates often feel limited or high-level, they are dependent on what the provider releases as work progresses. What can be confirmed is that this is a large-scale network fault affecting multiple users, and the provider’s technicians remain on-site actively working through the remaining repairs and testing. However, there is currently no verified ETA for full restoration because the scope of work can only be fully assessed as sections are repaired and brought back online. On the communication side, feedback is shared as soon as it is received from the network provider, but there is no direct access to their live repair dashboards or internal field updates. That’s also why updates can feel delayed or repetitive when there is no new technical movement to report. The frustration around visibility and proactive communication is completely understood. However, publishing real-time fault progression via social channels is not currently part of the escalation process, as updates still need to be verified through the provider before being shared. The focus remains on restoration first, while continuing to push the provider for clearer and more frequent status updates where possible. Kind regards,
The Mweb Team
The Mweb Team
LC
Luintus C's updateReviewer Update
26 May 2026, 09:46So at this stage nobody is even sure if they are actually on site working to fix this 5 day problem. So you telling me that those who vandalised the cables pulled it from the ground? Also they stopped working but in the same breath they are doing everything to solve the problem. Not sure that's true. Also asked them to upgrade the grade from minor to EXTREMELY URGENT. It can't be still a minor fault after 5 days
LC
Luintus C's update26 May 2026, 09:46
Reviewer Update
So at this stage nobody is even sure if they are actually on site working to fix this 5 day problem. So you telling me that those who vandalised the cables pulled it from the ground? Also they stopped working but in the same breath they are doing everything to solve the problem. Not sure that's true. Also asked them to upgrade the grade from minor to EXTREMELY URGENT. It can't be still a minor fault after 5 days
Mweb's replyOfficial
26 May 2026, 10:42Hi Luintus, Thank you for the continued feedback. The technical team is actively engaging with provider and following up on the fault to ensure restoration is prioritised and progressed as quickly as possible. As soon as there are any confirmed updates or changes from the network provider, these will be shared immediately. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply26 May 2026, 10:42
Official
Hi Luintus, Thank you for the continued feedback. The technical team is actively engaging with provider and following up on the fault to ensure restoration is prioritised and progressed as quickly as possible. As soon as there are any confirmed updates or changes from the network provider, these will be shared immediately. Kind regards,
The Mweb Team
The Mweb Team
LC
Luintus C's updateReviewer Update
26 May 2026, 10:46Whats the latest update you have? You took a hour to reply back something must have moved. You not as serious as I am
LC
Luintus C's update26 May 2026, 10:46
Reviewer Update
Whats the latest update you have? You took a hour to reply back something must have moved. You not as serious as I am
Mweb's replyOfficial
26 May 2026, 11:02Hello Luintus,
We have logged an urgent follow-up with the FNO and will continue to be here for you for any updates.
Kind regards,
The Mweb Team
We have logged an urgent follow-up with the FNO and will continue to be here for you for any updates.
Kind regards,
The Mweb Team
Mweb's reply26 May 2026, 11:02
Official
Hello Luintus,
We have logged an urgent follow-up with the FNO and will continue to be here for you for any updates.
Kind regards,
The Mweb Team
We have logged an urgent follow-up with the FNO and will continue to be here for you for any updates.
Kind regards,
The Mweb Team
LC
Luintus C's updateReviewer Update
26 May 2026, 12:45Where are the updates? Seems like I only get when I ask. I am not gonna be happy being another day without via. Not Mweb nor Vumatel will compensate me. So get your ducks in a row now
LC
Luintus C's update26 May 2026, 12:45
Reviewer Update
Where are the updates? Seems like I only get when I ask. I am not gonna be happy being another day without via. Not Mweb nor Vumatel will compensate me. So get your ducks in a row now
Mweb's replyOfficial
26 May 2026, 13:09 Hi Luintus, The urgency and frustration around the extended downtime is fully understood, especially with the service now being unavailable for multiple days and the impact this has had on daily use. An urgent follow-up remains active with Vumatel, and the technical team is continuing to engage them for progress updates and restoration feedback. At this stage, there is unfortunately still no confirmed ETA available from the network provider, which is why updates have remained limited. As soon as confirmed feedback is received from Vumatel, it will be shared without delay. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply26 May 2026, 13:09
Official
Hi Luintus, The urgency and frustration around the extended downtime is fully understood, especially with the service now being unavailable for multiple days and the impact this has had on daily use. An urgent follow-up remains active with Vumatel, and the technical team is continuing to engage them for progress updates and restoration feedback. At this stage, there is unfortunately still no confirmed ETA available from the network provider, which is why updates have remained limited. As soon as confirmed feedback is received from Vumatel, it will be shared without delay. Kind regards,
The Mweb Team
The Mweb Team
LC
Luintus C's updateReviewer Update
26 May 2026, 13:54Can you just answer this who is now responsible for the lost days? How will I be reimbursed?
LC
Luintus C's update26 May 2026, 13:54
Reviewer Update
Can you just answer this who is now responsible for the lost days? How will I be reimbursed?
Mweb's replyOfficial
26 May 2026, 14:23 Hi Luintus, The concern around the extended downtime and the lost service days is completely understood, especially given the length of the outage and the impact it has had on daily use. At this stage, the fault remains an external network issue being managed by the fibre infrastructure provider, and there is unfortunately no direct control over the repair process or restoration timelines while the fault remains active on their side. Regarding reimbur*****t or credits, no confirmation can be provided at this stage while the technical investigation and fault resolution process is still ongoing. The technical team is continuing to engage the network provider and investigate the matter fully, after which guidance on the way forward and any applicable outcomes will be advised accordingly. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply26 May 2026, 14:23
Official
Hi Luintus, The concern around the extended downtime and the lost service days is completely understood, especially given the length of the outage and the impact it has had on daily use. At this stage, the fault remains an external network issue being managed by the fibre infrastructure provider, and there is unfortunately no direct control over the repair process or restoration timelines while the fault remains active on their side. Regarding reimbur*****t or credits, no confirmation can be provided at this stage while the technical investigation and fault resolution process is still ongoing. The technical team is continuing to engage the network provider and investigate the matter fully, after which guidance on the way forward and any applicable outcomes will be advised accordingly. Kind regards,
The Mweb Team
The Mweb Team
LC
Luintus C's updateReviewer Update
27 May 2026, 05:00My connection is still down yet my neighbours came on before 18:00
LC
Luintus C's update27 May 2026, 05:00
Reviewer Update
My connection is still down yet my neighbours came on before 18:00
Mweb's replyOfficial
27 May 2026, 08:27Good morning, Luintus Thank you for your update and response. The outage is still open, and Vumatel engineers are actively working to restore all affected connections as quickly as possible.We understand it can be frustrating when nearby connections come back online sooner, as restoration can happen in stages depending on the specific infrastructure in each area.We are closely monitoring progress and will have you reconnected as soon as your line is fully restored.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply27 May 2026, 08:27
Official
Good morning, Luintus Thank you for your update and response. The outage is still open, and Vumatel engineers are actively working to restore all affected connections as quickly as possible.We understand it can be frustrating when nearby connections come back online sooner, as restoration can happen in stages depending on the specific infrastructure in each area.We are closely monitoring progress and will have you reconnected as soon as your line is fully restored.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
LC
Luintus C's updateReviewer Update
27 May 2026, 08:33I think the problem is with the ISP now. You gonna have to work them
LC
Luintus C's update27 May 2026, 08:33
Reviewer Update
I think the problem is with the ISP now. You gonna have to work them
Mweb's replyOfficial
27 May 2026, 08:44We have already logged an urgent follow-up with our Vumatel partners for further updates on the widespread Vumatel outages in your area. We will continue to be here for you, for any further support or updates.
Mweb's reply27 May 2026, 08:44
Official
We have already logged an urgent follow-up with our Vumatel partners for further updates on the widespread Vumatel outages in your area. We will continue to be here for you, for any further support or updates.
LC
Luintus C's updateReviewer Update
27 May 2026, 11:04You not here for me the fact that I have to use this platform to engage and request feedback myself speaks volume about your client service. Not to mention your FAST RELIABLE internet thats been off since Friday. 6 days now. Who is compensating me?
LC
Luintus C's update27 May 2026, 11:04
Reviewer Update
You not here for me the fact that I have to use this platform to engage and request feedback myself speaks volume about your client service. Not to mention your FAST RELIABLE internet thats been off since Friday. 6 days now. Who is compensating me?
Mweb's replyOfficial
27 May 2026, 11:36Hello Luintus
We are truly sorry for the frustration this outage has caused. We have not received additional updates from the Vumatel team just yet, and have logged another follow-up with them.
Kind regards,
The Mweb Team
We are truly sorry for the frustration this outage has caused. We have not received additional updates from the Vumatel team just yet, and have logged another follow-up with them.
Kind regards,
The Mweb Team
Mweb's reply27 May 2026, 11:36
Official
Hello Luintus
We are truly sorry for the frustration this outage has caused. We have not received additional updates from the Vumatel team just yet, and have logged another follow-up with them.
Kind regards,
The Mweb Team
We are truly sorry for the frustration this outage has caused. We have not received additional updates from the Vumatel team just yet, and have logged another follow-up with them.
Kind regards,
The Mweb Team
LC
Luintus C's updateReviewer Update
27 May 2026, 12:06Speak to me about compensation now
LC
Luintus C's update27 May 2026, 12:06
Reviewer Update
Speak to me about compensation now
Mweb's replyOfficial
27 May 2026, 12:18 Hello LuintusWe understand how disruptive downtime can be, especially when you rely on your connection for work and daily needs, and we appreciate you reaching out about compensation.When it comes to widespread area outages, these incidents are typically caused by external network infrastructure providers and affect multiple customers across a region at the same time. In these cases, service restoration falls under coordinated network repair efforts rather than an individual fault, which is why we’re unable to apply compensation for downtime during large-scale outages.That said, we absolutely recognise the inconvenience this causes. Our focus in these situations is to work closely with Vumatel to restore service as quickly as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply27 May 2026, 12:18
Official
Hello LuintusWe understand how disruptive downtime can be, especially when you rely on your connection for work and daily needs, and we appreciate you reaching out about compensation.When it comes to widespread area outages, these incidents are typically caused by external network infrastructure providers and affect multiple customers across a region at the same time. In these cases, service restoration falls under coordinated network repair efforts rather than an individual fault, which is why we’re unable to apply compensation for downtime during large-scale outages.That said, we absolutely recognise the inconvenience this causes. Our focus in these situations is to work closely with Vumatel to restore service as quickly as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
LC
Luintus C's updateReviewer Update
27 May 2026, 12:25Thats not an answer. Straight talk asseblief tog. You and Vuma are not on the same length currently. When will this issue be solved. On their site it shows I have no issue on my line
LC
Luintus C's update27 May 2026, 12:25
Reviewer Update
Thats not an answer. Straight talk asseblief tog. You and Vuma are not on the same length currently. When will this issue be solved. On their site it shows I have no issue on my line
Mweb's replyOfficial
27 May 2026, 12:39 Hello Luintus, Please confirm via private message whether the LOS light on your Vumatel hardware is flashing red. Kind regards,The Mweb Team
Mweb's reply27 May 2026, 12:39
Official
Hello Luintus, Please confirm via private message whether the LOS light on your Vumatel hardware is flashing red. Kind regards,The Mweb Team
LC
Luintus C's updateReviewer Update
27 May 2026, 12:59I dont do private messages everyone must read. And the Light has been off since yesterday.
LC
Luintus C's update27 May 2026, 12:59
Reviewer Update
I dont do private messages everyone must read. And the Light has been off since yesterday.
LC
Luintus C's updateReviewer Update
27 May 2026, 13:36I said the light is not flashing since yesterday. No LOS light is red
LC
Luintus C's update27 May 2026, 13:36
Reviewer Update
I said the light is not flashing since yesterday. No LOS light is red
LC
Luintus C's updateReviewer Update
27 May 2026, 14:53Can I get any form of update. This is so effffin annoying to be constantly asking for this. What on earth is going on?
LC
Luintus C's update27 May 2026, 14:53
Reviewer Update
Can I get any form of update. This is so effffin annoying to be constantly asking for this. What on earth is going on?
Mweb's replyOfficial
27 May 2026, 14:55 Hello Luintus,Thank you for confirming that.If the LOS (Loss of Signal) light is red or completely off and not flashing, it usually means that your fibre line is not receiving a signal from the network. This is typically linked to a line issue, such as a break in the fibre line, a fault in the area, or a connection issue at the exchange. In your case, the widespread outage is still affecting your connection at the moment. This isn’t something caused by your router settings, so no changes on your side would resolve it. We are truly sorry for the time taken to get this Vumatel outage resolved, and we will be here for you for any further updates or support.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply27 May 2026, 14:55
Official
Hello Luintus,Thank you for confirming that.If the LOS (Loss of Signal) light is red or completely off and not flashing, it usually means that your fibre line is not receiving a signal from the network. This is typically linked to a line issue, such as a break in the fibre line, a fault in the area, or a connection issue at the exchange. In your case, the widespread outage is still affecting your connection at the moment. This isn’t something caused by your router settings, so no changes on your side would resolve it. We are truly sorry for the time taken to get this Vumatel outage resolved, and we will be here for you for any further updates or support.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
LC
Luintus C's updateReviewer Update
27 May 2026, 14:57I said the light is not flashing. Can't you read
LC
Luintus C's update27 May 2026, 14:57
Reviewer Update
I said the light is not flashing. Can't you read
LC
Luintus C's updateReviewer Update
27 May 2026, 14:58I said the light has been off since yesterday. Meaning its NOT flashing
LC
Luintus C's update27 May 2026, 14:58
Reviewer Update
I said the light has been off since yesterday. Meaning its NOT flashing
LC
Luintus C's updateReviewer Update
27 May 2026, 14:59I won't pay for services I'm not getting
LC
Luintus C's update27 May 2026, 14:59
Reviewer Update
I won't pay for services I'm not getting
LC
Luintus C's updateReviewer Update
27 May 2026, 14:59Mweb is effffin useless
LC
Luintus C's update27 May 2026, 14:59
Reviewer Update
Mweb is effffin useless
LC
Luintus C's updateReviewer Update
27 May 2026, 15:00Maybe send the stupid technicians here to my house so that they can tell you here is no lights flashing
LC
Luintus C's update27 May 2026, 15:00
Reviewer Update
Maybe send the stupid technicians here to my house so that they can tell you here is no lights flashing
Mweb's replyOfficial
27 May 2026, 15:02We have reached out to our Faults team to re-check the line diagnostics and further advise ASAP.
Mweb's reply27 May 2026, 15:02
Official
We have reached out to our Faults team to re-check the line diagnostics and further advise ASAP.
LC
Luintus C's updateReviewer Update
27 May 2026, 15:06I don't know what you been doing this entire time. You waste my time whole damn day
LC
Luintus C's update27 May 2026, 15:06
Reviewer Update
I don't know what you been doing this entire time. You waste my time whole damn day
LC
Luintus C's updateReviewer Update
27 May 2026, 15:08Whole day I said my neighbours has connectivity since yesterday not once did you think wow lets do diagnostics on the router back to where my whole thing started with asking to reset the router. 6 days
LC
Luintus C's update27 May 2026, 15:08
Reviewer Update
Whole day I said my neighbours has connectivity since yesterday not once did you think wow lets do diagnostics on the router back to where my whole thing started with asking to reset the router. 6 days
Mweb's replyOfficial
27 May 2026, 15:17 To assist, we have logged a fault *** for your specific address to be investigated.
Mweb's reply27 May 2026, 15:17
Official
To assist, we have logged a fault *** for your specific address to be investigated.
LC
Luintus C's updateReviewer Update
27 May 2026, 15:19Great another day of no service
LC
Luintus C's update27 May 2026, 15:19
Reviewer Update
Great another day of no service
LC
Luintus C's updateReviewer Update
27 May 2026, 15:21I am
LC
Luintus C's update27 May 2026, 15:21
Reviewer Update
I am
LC
Luintus C's updateReviewer Update
27 May 2026, 15:22I am not paying a single cent until you short this mess out. You need to reimburse or compensate me for this whole mess.
LC
Luintus C's update27 May 2026, 15:22
Reviewer Update
I am not paying a single cent until you short this mess out. You need to reimburse or compensate me for this whole mess.
LC
Luintus C's updateReviewer Update
27 May 2026, 15:53Ya don't worry this will be the end of the relationship. Mweb is about the only ISP down still the rest are up and running. Your quick and my quick is currently not alined with each other. Look at you NPS (nett promoter score) a big zero. Speaks volume about what I am going through for close to a week. All I had was empty promises a load money daily to purchase data and no clear and obvious solution.
LC
Luintus C's update27 May 2026, 15:53
Reviewer Update
Ya don't worry this will be the end of the relationship. Mweb is about the only ISP down still the rest are up and running. Your quick and my quick is currently not alined with each other. Look at you NPS (nett promoter score) a big zero. Speaks volume about what I am going through for close to a week. All I had was empty promises a load money daily to purchase data and no clear and obvious solution.
Mweb's replyOfficial
27 May 2026, 15:58We are truly sorry for the inconvenience. To help, we have logged a fault for your line that is being investigated by the Faults team as we speak.
Mweb's reply27 May 2026, 15:58
Official
We are truly sorry for the inconvenience. To help, we have logged a fault for your line that is being investigated by the Faults team as we speak.
LC
Luintus C's updateReviewer Update
27 May 2026, 16:00They are taking way to long. You need some sense of urgency after this has been going on for more then a week
LC
Luintus C's update27 May 2026, 16:00
Reviewer Update
They are taking way to long. You need some sense of urgency after this has been going on for more then a week
LC
Luintus C's updateReviewer Update
27 May 2026, 16:03Look you guys are a joke for an ISP. Stop logging and start phoning them
LC
Luintus C's update27 May 2026, 16:03
Reviewer Update
Look you guys are a joke for an ISP. Stop logging and start phoning them
Mweb's replyOfficial
27 May 2026, 16:14We have arranged for our tech support team to get in touch with you to run a few checks and log the matter with the relevant Vumatel teams ASAP.
Mweb's reply27 May 2026, 16:14
Official
We have arranged for our tech support team to get in touch with you to run a few checks and log the matter with the relevant Vumatel teams ASAP.
LC
Luintus C's updateReviewer Update
27 May 2026, 16:19Oh wow. You expect me to sit and wait again at home then they call tomorrow. None of what you say happens ASAP. And stop giving me reference numbers I can't do anything with it. Start being serious about this problem for once
LC
Luintus C's update27 May 2026, 16:19
Reviewer Update
Oh wow. You expect me to sit and wait again at home then they call tomorrow. None of what you say happens ASAP. And stop giving me reference numbers I can't do anything with it. Start being serious about this problem for once
Mweb's replyOfficial
27 May 2026, 16:48Our tech team will be in touch with you to further troubleshoot the connection issue directly.
Mweb's reply27 May 2026, 16:48
Official
Our tech team will be in touch with you to further troubleshoot the connection issue directly.
LC
Luintus C's updateReviewer Update
27 May 2026, 16:50You guys are useless on this platform. If only you had listened
LC
Luintus C's update27 May 2026, 16:50
Reviewer Update
You guys are useless on this platform. If only you had listened
LC
Luintus C's updateReviewer Update
27 May 2026, 16:51Please read my last comment over and over
LC
Luintus C's update27 May 2026, 16:51
Reviewer Update
Please read my last comment over and over
Mweb's replyOfficial
27 May 2026, 17:02 Our tech team will be in touch with you to further troubleshoot the connection issue directly.
Mweb's reply27 May 2026, 17:02
Official
Our tech team will be in touch with you to further troubleshoot the connection issue directly.
LC
Luintus C's updateReviewer Update
27 May 2026, 17:04Come the first of the month you can kiss me goodbye. I don't accept this kinda service from anyone
LC
Luintus C's update27 May 2026, 17:04
Reviewer Update
Come the first of the month you can kiss me goodbye. I don't accept this kinda service from anyone
Mweb's replyOfficial
28 May 2026, 07:36 Hello Luintus
Thank you for taking our tech support call. Our teams confirmed being in touch yesterday to further troubleshoot and assist directly.
Kind regards,
The Mweb Team
Thank you for taking our tech support call. Our teams confirmed being in touch yesterday to further troubleshoot and assist directly.
Kind regards,
The Mweb Team
Mweb's reply28 May 2026, 07:36
Official
Hello Luintus
Thank you for taking our tech support call. Our teams confirmed being in touch yesterday to further troubleshoot and assist directly.
Kind regards,
The Mweb Team
Thank you for taking our tech support call. Our teams confirmed being in touch yesterday to further troubleshoot and assist directly.
Kind regards,
The Mweb Team
LC
Luintus C's updateReviewer Update
01 Jun 2026, 09:53So I on purpose did not reply hoping I would get feedback on here. Just shows why you sit with NPS score thats negative. Feedback plays a role.
LC
Luintus C's update01 Jun 2026, 09:53
Reviewer Update
So I on purpose did not reply hoping I would get feedback on here. Just shows why you sit with NPS score thats negative. Feedback plays a role.
Mweb's replyOfficial
01 Jun 2026, 15:58Hi Luintus,
It’s completely understandable to expect consistent feedback, especially after engaging on this matter more than once. Not receiving updates can make it feel like there’s no progress, and that’s not the experience we aim to provide. The fault linked to MWB***6 has been reviewed, and Vumatel has indicated that the issue has been resolved on their side. However, the fault still remains open with our Fault Follow‑ups Team, which means further confirmation is required before it can be officially closed.
Could you please confirm whether your connection is now fully restored and working as expected on your side? This will help ensure the fault is either resolved completely or followed up further if needed.
Kind regards,
Mweb Team
It’s completely understandable to expect consistent feedback, especially after engaging on this matter more than once. Not receiving updates can make it feel like there’s no progress, and that’s not the experience we aim to provide. The fault linked to MWB***6 has been reviewed, and Vumatel has indicated that the issue has been resolved on their side. However, the fault still remains open with our Fault Follow‑ups Team, which means further confirmation is required before it can be officially closed.
Could you please confirm whether your connection is now fully restored and working as expected on your side? This will help ensure the fault is either resolved completely or followed up further if needed.
Kind regards,
Mweb Team
Mweb's reply01 Jun 2026, 15:58
Official
Hi Luintus,
It’s completely understandable to expect consistent feedback, especially after engaging on this matter more than once. Not receiving updates can make it feel like there’s no progress, and that’s not the experience we aim to provide. The fault linked to MWB***6 has been reviewed, and Vumatel has indicated that the issue has been resolved on their side. However, the fault still remains open with our Fault Follow‑ups Team, which means further confirmation is required before it can be officially closed.
Could you please confirm whether your connection is now fully restored and working as expected on your side? This will help ensure the fault is either resolved completely or followed up further if needed.
Kind regards,
Mweb Team
It’s completely understandable to expect consistent feedback, especially after engaging on this matter more than once. Not receiving updates can make it feel like there’s no progress, and that’s not the experience we aim to provide. The fault linked to MWB***6 has been reviewed, and Vumatel has indicated that the issue has been resolved on their side. However, the fault still remains open with our Fault Follow‑ups Team, which means further confirmation is required before it can be officially closed.
Could you please confirm whether your connection is now fully restored and working as expected on your side? This will help ensure the fault is either resolved completely or followed up further if needed.
Kind regards,
Mweb Team
LC
Luintus C's updateReviewer Update
01 Jun 2026, 16:13The connection is bad
LC
Luintus C's update01 Jun 2026, 16:13
Reviewer Update
The connection is bad
Mweb's replyOfficial
01 Jun 2026, 17:07Hi Luintus,
Thank you for the update. We understand how frustrating it is to still experience poor connectivity, especially after being advised that the issue was resolved on the network side. This is not the outcome you should be dealing with after a fault has been worked on.
To make sure the right steps are taken, could you please share a bit more detail on what you’re currently experiencing? For example, whether the connection is slow, intermittent, or dropping completely, and if the issue is consistent or happens at certain times. This will help us guide the follow‑up accurately and ensure nothing is missed.
Kind regards,
Mweb Team
Thank you for the update. We understand how frustrating it is to still experience poor connectivity, especially after being advised that the issue was resolved on the network side. This is not the outcome you should be dealing with after a fault has been worked on.
To make sure the right steps are taken, could you please share a bit more detail on what you’re currently experiencing? For example, whether the connection is slow, intermittent, or dropping completely, and if the issue is consistent or happens at certain times. This will help us guide the follow‑up accurately and ensure nothing is missed.
Kind regards,
Mweb Team
Mweb's reply01 Jun 2026, 17:07
Official
Hi Luintus,
Thank you for the update. We understand how frustrating it is to still experience poor connectivity, especially after being advised that the issue was resolved on the network side. This is not the outcome you should be dealing with after a fault has been worked on.
To make sure the right steps are taken, could you please share a bit more detail on what you’re currently experiencing? For example, whether the connection is slow, intermittent, or dropping completely, and if the issue is consistent or happens at certain times. This will help us guide the follow‑up accurately and ensure nothing is missed.
Kind regards,
Mweb Team
Thank you for the update. We understand how frustrating it is to still experience poor connectivity, especially after being advised that the issue was resolved on the network side. This is not the outcome you should be dealing with after a fault has been worked on.
To make sure the right steps are taken, could you please share a bit more detail on what you’re currently experiencing? For example, whether the connection is slow, intermittent, or dropping completely, and if the issue is consistent or happens at certain times. This will help us guide the follow‑up accurately and ensure nothing is missed.
Kind regards,
Mweb Team
LC
Luintus C's updateReviewer Update
01 Jun 2026, 18:44I barely get 10mb in speed in fact its 5mb download speed instead of 40mb I'm paying. The signal isn't strong enough. Everything is just a **** show. That guy from your team that called me said he was gonna call me the morning again. Guys you are not serious about service. If the signal don't drop its slow.
LC
Luintus C's update01 Jun 2026, 18:44
Reviewer Update
I barely get 10mb in speed in fact its 5mb download speed instead of 40mb I'm paying. The signal isn't strong enough. Everything is just a **** show. That guy from your team that called me said he was gonna call me the morning again. Guys you are not serious about service. If the signal don't drop its slow.
Mweb's replyOfficial
02 Jun 2026, 11:01Hi Luintus, We can understand your frustration. Getting only around 5–10Mbps when you’re paying for a 40Mbps service, combined with ongoing instability and missed call-backs, is not the experience you should be having.We can confirm that this has been logged with our Technical Support Team for investigation. They will review the line performance, check the current signal and provisioning profile, and determine why your speeds are consistently below the expected 40Mbps.We also note your concern regarding the promised follow-up call. This has been included in the review so the team can account for the lack of feedback and ensure you are updated properly once the fault analysis is completed.The technical team will work to identify whether this is related to line quality, network congestion, or service provisioning so that the correct fix can be app****.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 11:01
Official
Hi Luintus, We can understand your frustration. Getting only around 5–10Mbps when you’re paying for a 40Mbps service, combined with ongoing instability and missed call-backs, is not the experience you should be having.We can confirm that this has been logged with our Technical Support Team for investigation. They will review the line performance, check the current signal and provisioning profile, and determine why your speeds are consistently below the expected 40Mbps.We also note your concern regarding the promised follow-up call. This has been included in the review so the team can account for the lack of feedback and ensure you are updated properly once the fault analysis is completed.The technical team will work to identify whether this is related to line quality, network congestion, or service provisioning so that the correct fix can be app****.Kind regards,
The Mweb Team
The Mweb Team