*********** staff and very bad service -Worst company to deal with in terms of service

I have paid my internet and even change banking details but they have suspended my Wifi and I have tried numerous times to call them and they will drop calls on my phone. They said will send new sim card since it was suspended and within 10 days will received the call for delivery. I have been tracking my order online and with no delivery or feedback . Only received SMS on 11 June 2024 that there is no LTE connection will send fibre but I have been using LTE the whole time. I called them and spoken to Jodie who informed me there was technical error which she needed to start afresh the process and have to wait another 20 days for the internet connection and promised will send whatsup link after the call which I never received . Its almost a month I have been calling and no clear indication when they will come and deliver the sim card and fix the connection . The service for MWEB call center is very poor and its like they don't know what is customer service even on chatbox with agent it is the same . I am very disappointed for a very big company to be so *********** and useless when it comes to customers