*********** staff and their calls are always busy

I have been a client of mweb for something, I had a fibre month-to-month contract with them. I requested a cancelation order in July 2023 since I was moving out of my house to a new property end of July, I later called them mid August as my contract was supposed so come to end end of August, I requested the cancelation order to be reversed on a condition that they move my fibre to my new property, I was advise to request a move from my app while they will removed the cancelation order from their side, the removal of the cancelation order was done in a day or so. Come end of August no move happend. Mweb continued to debit my account even though the move never happened, they expected me to pay for a service that was never rendered to me, I called mweb explaining everything to them and reminding them why I asked them to re-activate my account I never got helped but they continued to debit my account, I started reversing their debit order and called them to cancel everything, I was told about a 1 month notice I, I did everything and I made it clear to them that I am not paying a cent of what they say I owe them for 2 months, my question to them was how come they continued to render a service without payment for 2 good months, a service that is pre-paid? The people who moved into my house wanted to connect their own fribre line but couldn't because of mweb. I am now handed over to a debt collection company. By the way just to get 1 of their consultants to answer the phone you will need over 45 minutes wait over the phone and lots of airtime.