Spiteful behavior during a pandemic

I’m not one for naming and shaming but I feel it has got to the point where I need to make others aware of this company and their dealings.

I decided to cancel my fibre with MWEB at the end of July as I could never get through to them to perform an upgrade, I got tired I hearing Mark Pilgrim’s voice on the other side of the line while I pushed different buttons for different options. It took me eventually getting hold of the accounts department and telling them I wish to cancel my fibre line for them to offer an upgrade.

I requested the cancellation as I felt it should not have got to this point for a company to do what the paying subscriber was requesting from them.

The thirty-day notice was given and the fibre service ended on the morning of the 1st of September. It is at this stage where the ISP is to release the line for the next ISP to pick up. MWEB did not do this. I have called their call centre and their accounts department, eventually getting hold of someone, and they state they released the line, yet Frogfoot says this is not the case and MWEB is holding onto it till 1 October.

This is being done out of spite as there is no reason they should be holding onto the line, my account is closed, my logins do not work anymore, the other ISP has been battling to get the line released yet it has not happened.

It is now the fourth day without Internet in the home, which during a pandemic and with remote working required, it is quite disgusting to say the least. I have lost hours of productivity, never mind mobile data charges.

I would like others to see what it is like to deal with a company like MWEB

Being in the IT industry for a decade plus, I hope this provides some influence as to some future choices my followers will make regarding their Internet Service Provider.