1 reviews | Active since Oct 2013
Speed and service
<p>I have an account with MWEB, they handle my line as well, I pay for 4mbps line but as I type this complaint, my line speed is at 0.31mbps. Tried their call center and I ran out of airtime going listening to their machine. when I asked the guy who picked up to call me back he refused to.</p> <p> </p> <p><br />Worst service ever!!!!</p>
Hello Spidjo
Thank you for taking the time to bring this matter to our attention.
As discussed with our client services consultant this matter has since been addressed and we will be logging a line fault for the low sync speeds.
Our faults team will remain in contact with you until this matter has been resolved and will keep you informed of any updates on the fault.
You should receive your ref number for the fault shortly via SMS.
Kind regards
MWEB Client Services
Hello Spidjo
Thank you for taking the time to bring this matter to our attention.
As discussed with our client services consultant this matter has since been addressed and we will be logging a line fault for the low sync speeds.
Our faults team will remain in contact with you until this matter has been resolved and will keep you informed of any updates on the fault.
You should receive your ref number for the fault shortly via SMS.
Kind regards
MWEB Client Services
Thank you very much for the call and the responce, I nedd this sorted soonest as it impacts my work.
Thank you very much for the call and the responce, I nedd this sorted soonest as it impacts my work.
Thank you very much for your help with issue, did a speed test now and I'm atleast running at 3.44mbps.
Thanks You.
Thank you very much for your help with issue, did a speed test now and I'm atleast running at 3.44mbps.
Thanks You.