CN
Chrislyn N
1 reviews | Active since Aug 2015
15 Mar 2017, 19:03
Speed
<p>I have contacted mweb so many times this year alone. I do not care who the issue lies with whether it be Telkom or Mweb but I WANT THIS FIXED immediately. How is it that I've never had this issue except for when I came to mweb. Do not call me AT ALL I do not want to hear anything. Send an mweb technician or phone Telkom to sort it out. This isn't my job. Its mwebs. I repeat do not call me. Someone is at the house 24/7 so there is no need to contact me. You can send an email or SMS stating the appointment for the guys to come fix my speed but other than that I do not want any calls from mweb because it doesn't get resolved. Thanks. </p>
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Replies (3)
Mweb's replyOfficial
16 Mar 2017, 11:02Good day chrissynaude
Thank you for taking the time to bring this matter to our attention.
We have checked the account and noticed that your line is syncing at 32kbps and is most certainly why your speeds are so slow.
A line fault has since been logged for you to Telkom to investigate the reason for these slow sync speeds.
Please keep in mind that Telkom quote a 7 to 10 business day turn around time to address line faults.
As soon as we receive any feedback, our faults team will be in contact with you, to provide an update and they will remain in touch with you until this matter is resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply16 Mar 2017, 11:02
Official
Good day chrissynaude
Thank you for taking the time to bring this matter to our attention.
We have checked the account and noticed that your line is syncing at 32kbps and is most certainly why your speeds are so slow.
A line fault has since been logged for you to Telkom to investigate the reason for these slow sync speeds.
Please keep in mind that Telkom quote a 7 to 10 business day turn around time to address line faults.
As soon as we receive any feedback, our faults team will be in contact with you, to provide an update and they will remain in touch with you until this matter is resolved.
Kind regards
MWEB Client Services
Best regards,
CN
Chrislyn N's updateReviewer Update
19 Mar 2017, 12:33Telkom was here yesterday and apparently sorted it out. My speed is now at 10.4kbps. Fix this please.
CN
Chrislyn N's update19 Mar 2017, 12:33
Reviewer Update
Telkom was here yesterday and apparently sorted it out. My speed is now at 10.4kbps. Fix this please.
Mweb's replyOfficial
20 Mar 2017, 16:01Hi
I have checked on the telkom site and I see this fault is still open and is being looked at by Telkom.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply20 Mar 2017, 16:01
Official
Hi
I have checked on the telkom site and I see this fault is still open and is being looked at by Telkom.
Kind regards
MWEB Client Services
Best regards,