Speeches

After a month and a half (I'm frequently phoning - receive empty promises) Today I asked why haven't my Internet been activated yet, their response was the line was installed by the wrong pod outside the yard, I said they should cancel since it took so long to get nowhere with them and my online profile hasn't been activated yet so I will move to a service that supply real service. They transfered my call to retentions and retentions transfered me back, I asked if is it cancelled, they guy said they will call me back (for once) and notify me regarding the cancellation. I ordered lte product from a different Internet provider and after a few hours mweb sent me an email stating my account is now activated. I phoned them back and asked why activate it now after all the long waiting and I said cancelled, after all they said the line had to be moved why is the Internet now on a few hours after I cancelled! They responded that it most probably happened after logging a cancellation, they are full of stories, now they say I should pay a cancellation fee! I refuse since they are the ones who was full of stories the whole month and a half. I will report them as ********** if they deduct money from my account, I have proof that I phoned and that my account was inactive, so why they activated after phoning for cancellation remains a mystery.