Sort your **** OUT. This also refers to you.

*********** employees, I cannot believe my experience with VUMATEL, so many smart people looking for jobs and they choose all the dumb ones. First when you call customer care, which by the way takes a long time to find, then u eventually call and they take 30 mins to answer the damn phone only to tell you your issue has been escalated after that nothing happens. Or is it the ridiculous thing they say "you cannot have two fibre boxes in your apartment" its my ****ing money. My Issue, I app**** for fibre through MWeb, (don't even say complain to MWEB cause they are waiting for the Fibre activation) i already have a Fibre box in my apartment and the previous Tenant who occupied the place had an ISP with Telkom on the VUMATEL FIBRE, Then i also want to get my own ISP on the FiBre Box, then they say the previous tenant must cancel first before they can do anything, a sensible response would have been to contact the previous person that was assigned the box and communicate with him. I have went as far as doing thier job by getting in contact with the previous Tenant, then even got the info that they has already canceled in September. Now instead of VUMATel to remove the person they leave it on that person's name and now i cannot use it, I'm like okay can they just come and remove the useless fibre box in my apartment and put a new one, they say no we cannot do that, you cannot have 2fibre box in the same apartment. I have been waiting over a month for VUMATEl to contact me about when they will come an d activate the box. no response from them. To makes matters worse the *********** MWEB who is supposed to push you guys also are not doing their job. Then they pass the problems to each other, " VUMA: no the problem is sitting with MWEB Mweb: The problem is VUMA says they can not assign the fibre box. Before you call me, think about what you are going to say to me, don't tell me problem has been escalated because it does not solve anything, don't also tell me to Contact MWEB, i can do that on my own. The only thing i wanna hear is Sorry for our bad service we will train our employees better to attend to you, and in 2days we will come activate the box. NONSENSE!!!!!!!!!!!