Solid fibre service - but wo behold if you require anything above and beyond... even the smallest query

good solid fibre service... But their phone customer service is seriously worse than dealing with a south african government department in my experience. Unbelievably bad telephone service. I am moving home and am transferring between open serve and TT Connect. TT Connect offers a far more expensive service for a lower download speed than openserve.

I wanted to simply know if TT Connect offered promotions in the past. That would help me decide whether I would pay a fixed installation fee and go on a month-to-month contract (and wait for a possible promotion).

Or put me down for an annual contract (and pay R249 for installation).

I was on a 34-minute descent into bureaucratic hell where one operative from moving home put me through to another, then sales - who were the ones who could offer the information - but immediately put me back to moving home.

A gentleman in accounts was helpful in the middle of it all.

When I eventually got through to sales, "Ashton" offered to help and then the call was cut (got to say I laughed at this point... guess it wasn't worth the commission he wasn't making to give advice:).

MWEB is great all goes to plan and is standard. Their tech team in the past has been helpful.

But if you need anything above and beyond that involves a sales issue etc - might as well be dealing with a South African government department.